Connect Broadband — Delay in Resolving Internet Connection Issue.

Address:

Amritsar, Punjab

Dear Sir, With due regard to your efforts to ensure quality service in our area, I have some misgivings. It is my firm conviction that due to the lackadaisical attitude of some of your employees, my Internet connection has been lying paralyzed for a couple of days now. The problem began on August 31, when my Internet went down. I established that the problem was not my computer or the wireless connection, and then contacted Connect Company about the service interruption. Company claimed to send a repairman right away. No repairman was sent for another two days. I fail to comprehend why the repair and restoration of an Internet connection should call for so many reminders and requests. What appall me further are the absolutely insubstantial excuses that are creatively sought by the service providers, as a justification for the delay. It seems that such views are not a part of the ethics guiding the service providers who have been giving me futile assurances for the last one week. The repairman came after almost 3 days of consecutive complaints and resolved the issue, but again today in the morning the internet showed to be disconnected. According to the Customer care Operators all my bills stands clear till date but again the issue that aroused over the call was that the reason which the company operators gave me was that my internet connection got disconnected because of the non- payment of bill whereas the actual billing department gave me a clean chit on my records. Is this how your departments co-ordinate with each other and treat your customers??? Long holds on Telephones, Poor Customer Service Support by the call center people, and continues switching of calls from one department to another, and then from one senior executive to another increased the level of frustration and temper. Being without an Internet connection in office in the present times is no less than being marooned on an island. My entire work came to a halt and I have suffered a huge loss because of this issue. I want the provider to personally send me the apologize note and compensate me for the loss so that you should be aware about my Precious Time that I have killed resolving the internet issues which was off course never my duty. I hope you respond to the serious nature of my predicament and take adequate steps to ensure my rights as a customer. I’ll be waiting for your response. Thanking you in anticipation. Yours sincerely, Pankaj Aneja Shubham & Co. Shop No.A-170, Ground-Floor, Katra Moti Ram, Opp. Park Amritsar – 143001 Contact No. - 91-[protected] Email Id.- [protected]@yahoo.com Connect Account Number: 1869699