Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Connect Broadband — not getting promised speed

Manpreet24

from Amritsar, Punjab

Address:

160103

I was promised that i will get 4 mbps but i am only getting 1 mbps. Videos won't play and buffer all the time. The customer support said i can not disconnect before 3 months. It is just been few hours since broadband was installed but i am already disappointed. I want to disconnect this month only. Customer care executive harassed me over the call. I did not sign the contract anywhere. Please help to sort this out.

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Sep 1, 2018

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Connect Customer,

You are requested to provide your Connect Phone Number with STD code or User name which is mentioned on the modem also so that we can assist you further as per your query or complaint.

For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]