Convergys India — No response after repeated requests for Skill letter

Address:

Hyderabad

Hi, I am an ex-employee of Convergys (which is now acquired by Concentrix) who worked from 04th May 2009 till 01st April 2010. I need "Roles and Responsibilities" on the company letterhead to pursue a relocation opportunity. I sent an email to concentrix.[protected]@concentrix.com. I got a response from them on Nov 03rd, stating that I will get a response soon and to date no response. I understand that some delay is expected as per their busy schedule, raising here as I need this document as soon as possible and this might help to move in right channel.
My Employee ID :[protected]
Contact email : chandrasekhar.[protected]@gmail.com