Coolpad — Coolpad worst service

Address:

Mumbai City, Maharashtra, 400063

Hi All,

Please dont buy any product of coolpad..as worst experaince i had with coolpad service center..after 2 month mobile is in repairing status...given for Screen repacement they charged 8200/- JOB sheet no is JS[protected] . u can check also with coolpad..Bad service i can say... always comes with new excuse bo coordination with customer care & Service center... even sent lots of MAil also..

see the trail mail.

Classification: Public
Please resolve now as per your instruction its month end.


Hitesh Galiyal

mobile +91 [protected]


From: Hitesh Galiyal
Sent: Thursday, June 30, 2016 12:57 PM
To: 'Customer Care'; '[protected]@coolpadindia.com'
Subject: FW: REF no - JS[protected] (Screen Replacement ) [C] ( Pending from last 1.5 month ) - see the trail mail

Classification: Public
Hi Customer support team,

Getting late revert from customer care also … Disgusting service by coolpad.
If you are not provide proper service to your customer then please do not launce new product . will affect badly.
Please look in to this matter pending from 1.5 moth from cool pad service center.

Need solution as soon as possible.


Hitesh Galiyal
Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Thursday, June 30, 2016 12:44 PM
To: 'Customer Care'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Public
Coolpad Team,

Still didn’t received any positive feedback from the customer services center…. They don’t know when mobile will repair & not even status.

No Proper Answer getting from the Qiku.

Please look in to this matter.


Hitesh Galiyal

Mobile +91 [protected]


From: Customer Care [mailto:[protected]@coolpadindia.com]
Sent: Friday, June 24, 2016 1:10 PM
To: Hitesh Galiyal
Subject: Re: REF no - JS[protected] (Screen Replacement ) [C]

Dear Customer,

Apologized for Inconvenience,

As reference your email, We would like to inform you that We had again forward your handset complaint to our concern department, We can try to resolve the same as early as possible.

So, We would like to request you please bear with us till then, We will provide you better solution on the same complaint as early as possible. We do again apologized for inconvenience.

Thanks and Regards
Coolpad India

On Fri, Jun 24, 2016 at 10:50 AM, Hitesh Galiyal wrote:
Classification: Public
Just Confirm with customer care … Phone just reached on 23 june to Gurgaon for repair.
Phone resubmitted dated 6 june. Is it taking 20 days for sending one place to another????????
Can you please update the actual status????
Request you to please replace the handset if its not getting repaird. However phone is having 2 yr warranty.


Hitesh Galiyal
Mobile +91 [protected]


From: Customer Care [mailto:[protected]@coolpadindia.com]
Sent: Tuesday, June 21, 2016 2:50 PM

To: Hitesh Galiyal
Subject: Re: REF no - JS[protected] (Screen Replacement ) [C]

Dear Customer,

Apologize for inconvenience,

As reference your email, We would like to inform you that we have quality team our quality will check your handset after repair. We will ensure you that you will get your handset with proper fit.

Thanks for giving us valuable suggestion.

Thanks and Regards
Coolpad India


On Mon, Jun 20, 2016 at 11:44 AM, Hitesh Galiyal wrote:
Classification: Public
Please be ensure that the mobile screen is fitted as like company fitted don’t want any excuse from you all.

Request you to please check with engineer that screen should be fitted properly.


Hitesh Galiyal


Mobile +91 [protected]


From: Customer Care [mailto:[protected]@coolpadindia.com]
Sent: Monday, June 20, 2016 11:35 AM
To: Hitesh Galiyal
Subject: Re: REF no - JS[protected] (Screen Replacement ) [C]

Dear Customer,

Apologized for inconvenience,

As reference your email, We would like to inform you that your handset has under process at same service center. So, We would like to request you please bear with us. We will provide you better solution on the same as early as possible.

We do again apologized for delay in services.

Thanks and regards
Coolpad India

On Mon, Jun 20, 2016 at 11:32 AM, Hitesh Galiyal wrote:
Classification: Confidential
Still waiting for revert….from cool pad team

I think this not good for coolpad. Now need to post this trail email to social media site.


Hitesh Galiyal

Deutsche Bank AG, Filiale Mumbai
Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Tuesday, June 14, 2016 12:59 PM

To: '[protected]@coolpadindia.com'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Update????


Hitesh Galiyal

Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Monday, June 13, 2016 2:20 PM
To: '[protected]@coolpadindia.com'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Awaiting for reply… Please update status of my phone.


Hitesh Galiyal

e +91 [protected]


From: Hitesh Galiyal
Sent: Tuesday, June 07, 2016 4:20 PM
To: '[protected]@coolpadindia.com'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Any update


Hitesh Galiyal


Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Monday, June 06, 2016 4:23 PM
To: '[protected]@coolpadindia.com'
Subject: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Hi All,

Please do not consider My mail as Complaint.

My Name is Hitesh Galiyal Qiku Q terra 808 customer.(Purchased in Jan2016)

15 days Back phone given for screen replacement to service center at Marol E touch. Received on Saturday 4 June.

Paid 8200/- for new Touch pad, But within a day the screen comes up its not stick properly there is gap between LED & Touch . we can easily seen light of LED between the gap.

Today I given to the same service center for repair.

If you are charging higher then local repair center, then please provide good & quality work for your valuable clients.

Obviously we expecting perfect works from services centers.


Please look in to this matter on priority my lots of office work done by my Smartphone.


Hitesh Galiyal