Coolpad — Defective mobile phone

Address:

Bikaner, Rajasthan, 334001

Officer in charge
Coolpad india .com/Amazon india.com
www.[protected]@coolpadindia.com
www.[protected]@amazonindia.com


Subject: Replacement of Defective/deficiency/ malfunction of coolpad Note 3 Lite mobile phone

Dear sir,
1. It is intimated I have purchased a Coolpad Note 3 Lite Mobile phone (Champagne white, 16 GB B019z8sgw6 IMEI [protected]) from Amazone India.com on 04 Feb 16 vide Amazon.in order number:[protected].
2. The mobile phone has many deficiency/defects. It is not working properly Its Battery warm continuously up to 55-60 percentage and unexpected shutdown when in use.

3. The problem has been raised to Coolpad customer care no [protected] and Amazone customer care no[protected] at many times on 25, 26 Feb 2016 respectively. But they did not response positively. Both customer care creating suspension.Coolpad customer care said that it is Job of Amazone.com and Amazon customer care said that it is Job of Coolpad

4. Amazon customer care advice me to get a DO Letter from Coolpad to replace it same it was conveyed to Coolpad customer care no [protected] to issue a DO letter Then Coolpad customer care provided me two service centers address at Bikaner i.e Priya Techno Services Vijay Complex Opposite DRM office Bikaner Mobile No [protected] and Adatiya Service Center Shop NO 253 Ganpati Palaza Bikaner But both refused me to issue DO letter They said that Company had instructed not to issue any DO letter to anyone.

5. It is intimated that this is in continuation of various tele conversations of even reference on the subject. Despite being followed up regularly for the subject matter, till date I have received only assurances and no intention of getting the same implemented has been shown from you.

6. I have read the return policy of of amazone india.com and it says that Mobile phones that are fulfilled by Amazon are not eligible for refund.But In case you have received a defective or a damaged mobile phone that is fulfilled by Amazon, you will be eligible for a free replacement.

7. In online return or replace item The windows shows The return window closed on Feb 26, 2016. But I complained it on customere care Before 26 Feb 16(Screen shoot attached.)


8. Hence it is requested that the said mobile may be replaced as early as possible Your Co-operation in this regard is highly solicited.

9. Thanking you in anticipation.

Sincerely Yours,
Sohan Sharma
ratan.[protected]@yahoo.com


Annexure:-Invoice and Screen shoot of online replace
Copy to:- www.[protected]@coolpadindia.com
www.[protected]@amazonindia.com