Coolpad India — After 45 days coolpad mobile could not reapred at service center/no resposce of email from cusomer care center

Address:

Tinsukia, Assam, 786159

I purchased a coolpad note3 lite mobile invoice no ka-blr[protected] online from amazon.in. After use the hand set, in one month it charging connectore issue was found and data port was not functioning properly. I deposit the same to the coolpad india authorized service centre at pixma infotech at dibrugharh, assam vide jobsheet no:
Js[protected] dated 18th july 2016, imei no: [protected],
It is almost 45 days time has been passed but mobile is still un-sevicible at service centre and i contact several time at service center and also contact at customer care cente. The execuve tolled that spare part not available.

I am low income employee hence it is not possible me to purchase another mobile. Neither i have second mobile. Therefor it is requested to the authority that if company is not capable to provide the spare parts or, provide prompt service to the customers they should replace the hand set with new to maintain company goodwill.
. I also send email at customercare but they dont reply.