Coolpad — No Warranty Service,no customer response

Address:

250110

Job sheet No-JS[protected]
Imei No-[protected]
Name- Prasann Sharma
Problem-Product has not been repaired and forced to face problems

I Have a Coolpad Dazen 1, which encountered some problems on[protected], the phone was not powering on, it was again and again switching off, I called the customer care and them about the problem, they helped in a hard rebbot which failed to solve my problem, I was then advised to visit the Service centre which is 80 km from my place of living, I went there and they submitted my phone on[protected], for repair and was told that it would be done within 7 days and[protected] was given as a delivery date.I visited the service centre on 14, but to my disappointment, my phone has not been repaired.I again visited the same on[protected].still was not provieded with the repairs or a delivery date.I contacted the customer care telephonically, they told me my case has been closed .I asked them why and when, then they advised me to again go to the service centre and get my job sheet no.i tried contacting the service centre through phone but no one picked the phone.i called customer care but was not given a valid respones .when i asked to talk to a Senior representative i was hunged up many time for more than 30 min still no response. I again visited the service centre on[protected], and still found my phone in same condition, i requested to be provided with the job sheet no and after some extensive explaining i was given that. The service centre is 80 km from my home and the trips round up to 160km.and it is not feasible to travel 160km regularly.and still not getting any answer.
In today's tech dependent lifestyle, it is not possible to remain without a cellphone so long.I had my all buisness contact, my schedule, my transaction details .all in my phone but now i cant even recover it because of the service delay and bad customer support
I have not been provided a good customer support.nor i have been a good product delivery
I have been continuously hung up and forced to travel 160km many no of times
Still no response has been shown from coolpad
I have been constantly trying to reach the company but to no response, they are not providing telephonic, electronic or even personal response

I request you take action in this regard immediately and provide me with my repaired product immediately, I also want teh company to provide me for the unnecassery cost and suffering i have endured

My Contact details are as follows:
Name :Prasann Sharma
Model :Coolpad Dazen 1
Imei no:[protected]
Job Sheet no:JS[protected]
Date of Submission:[protected]
Mob No-[protected], [protected]
[protected]@gmail.com