Coolwinks Complaints & Reviews

I had bought computer glasses on 12th may and there was 100% moneyback offer has been going on for payment via google pay. I paid via google pay. My glasses has been delivered but i haven't got my moneyback.
I have there written mail where they have mentioned that i will receive cashback within 14 days.
I have written proof emails and payment screen screenshots where they mentioned that i will get cashback. It was written by...

As per the terms and conditions. Customer care person told i will receive 1000₹ cashback after 14days from the date of delivery.
100% cashback on min. Order value rs. 2500.
Offer
Max cashback rs. 2500. (Rs.1500 cashback will be credited instantly and rs. 1000 will be credited 14-days post-delivery of the product.)

This offer cannot be clubbed with any other existing offer.

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They...

I've ordered products worth 1520 from coolwinks and paid through google pay and it showed 100% money back is applicable for me.
After receiving the product i contacted costumer service and asked them whether i'm eligible for money back offer, they simply said i'll receive money back post 14 days of the delivery if im eligible but didn't said whether am i eligible or not and disconnected the call, i've tried calling but i couldn't reach...

As per the terms and conditions. Customer s are told they will receive 1000₹ cashback after 14days from the date of delivery.
100% cashback on min. Order value rs. 2500.
Offer
Max cashback rs. 2500. (Rs.1500 cashback will be credited instantly and rs. 1000 will be credited 14-days post-delivery of the product.)

This offer cannot be clubbed with any other existing offer.

—
They...

I was ordered a power sunglases coolwinks gime me 1250 cashback and further cashback will be received in after 14 days but the cashback not received they told me you are not eligible if was not eligible then why you provide me half cashbck and i coll on the helpine number within 14 days your agent said that you are eligible for cashback you wait for 14 days you will received your cashback its totally fake site don't belive ok this site guysss....

I have been a regular customer of coolwinks.com since 2017 but this time they broke my trust...
Coolwinks is cheating it's loyal customers by the offer named 'get 100% cashback after 14 days of delivery' don't fell prey to this trap, they never give that amount by making worthless excuses. Disgusting service received this time.
The scam is going on since this year and many people have been looted in this scam please be assured...

I, rohit vaghasiya, placed my order on coolwinks on 4th of june.

Order id: cw[protected]

And that order was under offer of 100% cashback by payment through paytm wallet for minimum amount of rs. 2500/- for 1st time ordering customer and i have placed an order of rs. 2802/- and at the placement of the order, i was completely eligible for 100% cashback and hence their application has granted me to go ahead with...

Hello sir, coolwinks didn't give me rs.1000 paytm cashback.
Order id:- cw[protected]
Order total:- rs 4704.
Payed by paytm - rs 3329 (After deduction of rs 1375 coolcash.)

I had ordered spactacles after seeing (Flat rs.2500 paytm cashback offer banner, rs 1500 cashback will be given within 24 hours of placing order and rs 1000 cashback after 14 days from date of delivery)
I
After ordering...

I am attaching the audio file.

Let me tell you about the offer. They were giving 100% moneyback to the original payment mode upto Rs. 2000 after 14 days from the day product is delivered. ( Their return policy is till 14 days )

On 21st of may (2019), i ordered some sunglasses worth 1800 INR but before ordering i asked their customer care executive whether i can use 50% off coupon or not. He simply told me that,...

HELLO SIR, COOLWINKS DIDUCTED RS.1014 FROM THE TOTAL REFUND AMOUNT (Rs.2534).

I ordered this on 06 june after seeing Flat Rs.2500 paytm cashback offer banner ( that was showing offer validity 05-11 june ). ( I have proof, i took offer screenshot on 06 june )
But a few days after, you changed the offer banner with only Rs.1500 paytm cashback ( with same validity ).
Then i contacted customer care, they said i...

I was ordered a spects on coolwinks. At the time of order I had a 100% cash back offer. I received a damaged product. Hence I was initiated a return in 10 th day the website says that you can return your product within 14days. They are not picking my spects and they are not responding my emails. They are texting like
" Our Executive ([protected]) was unable to pick your COOLWINKS package with AWB[protected]."
My email id...

Coolwinks makes fake offers and try to lure customers by making the terms and conditions confusing in a way to cheat people. This is not fair practice and they should not cheat customers. On top their customer care when called confirmed that i am eligible for the cashback offer. When i waited for 14days and when called they said you are not eligible and i cant return product since the return window is closed. So this is clearly a case of...

OrderCW[protected]
I placed order on coolwinks on 16th of may for rs1551 and paid thru apay wallet during which there was a offer from coolwinks 100% moneyback in addition to apay cb.
I had hotstar prize in amazon of 100% cb up to rs1000 on coolwinks paying thru apay wallet. So immediately after placing the order i recd rs1000 cashback from amazon for hotstar prize.
After lots of complaints i recd msg from coolwinks...

I ordered my eyeglasses on 9 May 2019 under 100% cashback offer period.
The item was delivered on 16th May 2019.
And the cashback had to come after 14days .
Its been 1 months and i havent received the cashback.
I have constantly called at coolwinks for the issue.
5-6 times i have complained but my issue is not resolved.
Every time they ask for 5 days and when i again call after 5 days.They tell me...

I didn't get my refund of 1888 /- rs they are telling that we have credited the amount. But I can not see in my account. I asked them to share the transaction Id to me, but they are refusing it.
Sir please help please ask them to return my money
Order Id : CW[protected]

As per there terms and condition 100% money back guarantee, after delivery of the product I should get my money in my account(i.e. on 07/06/2019)...

Hi, I had purchased eyeglass from Coolwinks under Order Id: CW[protected]. Payment of rs 2094 was done through credit card. Still the cashback of Rs 2000 is not done as per the offer. Order was delivered on 1st June 2019. Today 14 days are over still there is no communications regarding the cashback. Trying to call the customer care, but coming continuous executives are busy. Please look into the matter....

On 7th june at 12:10 am i ordered 2 sunglasses, after applying discount coupon I had to pay 388 rupees.
So i sent that money to COOLWINKS through GOOGLE PAY. Payment was succesful and money got debited from my bank account but suddenly i got message from coolwinks that order not succesful..
7 days are passed and until yet everyday they telling me "after 24 hours u will get refund or order confirmation"..i waited for 5 days...but...

I am supposed to get 1500 cashback for my order on coolwinks and i have been calling the customer service for past 7 days . firstly they don't receive the call, they keep my call on waiting. when they receive they say we have forwarded the issue it will be credited in 2 days and till now i have not received the amount. I REQUEST YOU TO TAKE STRICT ACTION AGAINST THEM AND FINE THEM WITH HEAVY PENALTY FOR CHEATING THE CUSTOMERS. IF THIS ISSUE...

I ordered 2 sunglasses worth Rs. 1693. Order Id: CW[protected].
The order date was 26 May 2019. Order was delivered on 28th May. I ordered the sunglasses on step-out-sale offer, where promised to have cashback of 100% upto 2000. Link for sale description, also attached images : https://www.coolwinks.com/offers/step-out-sale/.

I had done payment through amazon pay wallet. After payment when I did not get the cashback,...

Coolwinks has cancelled my order without me knowing about it and saying that payment is failed. I have marked payment through phonepe .
And when I asked phonepe customer care they said that payment is successful. Phonepe added my refund in phonepe wallet as cashback.
I want justice in this case because my fault is not there in any side in this case.I want my order.
Coolwinks order ID CW[protected]....