[Resolved]  Coolwinks — cashback not credited by coolwinks

Address:	New Delhi, Delhi, 110034
Website:	Coolwinks.com

Coolwinks.com — cashback not credited

This complain is regarding the cashback not credited by Coolwinks for my orders

I have ordered Frame with lens and a power sunglasses (Order Id: CW[protected] and CW[protected] which costed me around Rs2250 and 2654. It got delivered on 16th May '19 and 17th May'19. According to the Offer I should get a cashback of Rs2000 for each order.

Now when I mailed them about this matter they told that the reason I wasn't getting the cash back was that I used the frame free offer. Which wasn't in the terms and conditions of the website. On top of that I made more than 10+ calls to the customer service asking again and again if I'm eligible for receiving the cashback or should I just cancel the order. They confirmed that I'll receive the cashback. I even made a call on the 14th day post delivery which was the last day for me to return the product and then again I was told by the customer service executive that I should wait a couple more days to receive the cashback.
If I would have known that I won't receive the cashback or the customer service wouldn't have MISGUIDED me I would've returned the product that day.
Further attached are my order informations and the mail conversation with the company.
Please help me in getting the cashback or I'm even ready to return the product with my money back.