Coolwinks — cashback not received after my raised query and answer after laps of return policy

Address:	Coolwinks Technologies Private Limited, Plot A-8, Infocity 1, Sector 34, Gurugram, Haryana 122001 India. [email protected], Gurgaon, Haryana, 122001
Website:	www.colwinks.com

I, rohit vaghasiya, placed my order on coolwinks on 4th of june.

Order id: cw[protected]

And that order was under offer of 100% cashback by payment through paytm wallet for minimum amount of rs. 2500/- for 1st time ordering customer and i have placed an order of rs. 2802/- and at the placement of the order, i was completely eligible for 100% cashback and hence their application has granted me to go ahead with 100% cashback to place the order and i did it so...

Into that condition was that rs. 1250/- will be payable by paytm and balance rs. 1250/- was payable by coolwinks.

I immediately received rs. 1250/- from paytm but not received another rs. 1250/- from coolwinks and because of this i have raised my refund query on the same day i. E. 4th of june, 2019 and they raised my query ticket no: 40650 and commit to reply with answer within one working day but not answered yet...

I again raised my query for the same on 16th of june, 2019 and they again raised my query ticket no: 60492 and again commit to reply with answer within one working day but no any answer received since 21st june, 2019.

I observed that, late answer was given intensionally to laps my order return policy as it was 14 days to return my order. And they answer me after 18 days i. E. On 21st of june, 2019 for my cashback eligibility. So, i ask them to return that order and demand to give me full refund against my return request but they bluntly reply and refused to grant me for refund by applying terms that you have lapse return policy days.

This is happened due to their intensionally late reply against my query and now they are not answering me with proper solution.

Please help me for this problem..