Coolwinks — Cheating by company by not sending the good but online payment done.

sahilg3

from Noida, Uttar Pradesh

Address:	Jind, Haryana, 126112
Website:	www.coolwinks.com

I sahil gupta doing complaint against www.coolwinks.com . i ordered a computer glasses of rs.364/- with online payment with my debit card on aug 15, 2016 at 11:17am they mail me order confirmation on my email with order oid12015. i don't receive the glasses till now. whenever i call customer care they said me your order were shipped and you will receive the order soon . now they are not attending the calls from my number wherever the order is not yet processed.so i want claim for my payment and legal action will be taken for this site .so that no others will become cheated.

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Comments

Coolwinks.com

from Noida, Uttar Pradesh

Hi Sahil,
Apologies for the inconvenience caused to you. Hope we have resolved your complaint to your satisfaction.

ctsunil

from Coimbatore, Tamil Nadu

I have purchased two glasses and returned the same. They have not refunded the amount instead i it came to the notice they gave some cool cash. I want to buy a new pair of glasses. But it is only allowing Rs 500 or coll cash 500 to be paid for single purchase. am i supposed to buy 5 glasses to get my refund of rs 2500/-. I think the cookwinks is a cheat company
my email id is [protected]@gmail.com.

Coolwinks.com's reply, Jun 7, 2017

Dear Sunil,

Your Refund of Rs.1434 has already been done on 5th April. Please check your bank details and confirm. Coolcash amount(Rs.2500) is not related to your refund, this is the amount given to all the Coolwinks registered customers from which you can use Rs.500 for single purchase in a day.

Thanks!
Coolwinks