| Address: | 122018 | | Website: | www.coolwinks.com |
I have bought product in the website www.coolwinks.com while processing the payment i tried netbanking it said transaction failed but got charged since I am not aware of it I places order as Cash on delivery. I paid as a total 1560rs. But the product is not appropriate so i returned and asked for both the refunds but never got a reply. It was almost 3 months since i was waiting for the refund. I sent many emails they don't go through it and ask for the same things what i have already mentioned in the email threads. i gave all the personal information of my friends bank details as they are not able to refund the charge to which the money got deducted still they ask to sent the bank details. They don't even give any update until we get back to them. At last I received refund of 799rs only where as it should be 1560rs. When i asked them the same they asked me to send the bank statement which i have sent many times before. The most irritating part is they don't go through the previous mails and just send the same template replys they have if they find refund as the subject. Now, I asked them a call back a week ago but they didn't call me and not even replying to emails. They don't know how to deal with the customers in this kind of cases. I need my refund as soon as possible. Was this information helpful? | 
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