Coolwinks — money deducted but product not delivered

Address:	Gurgaon, Haryana, 122001
Website:	Coolwinks.com

I had ordered eyeglasses from coolwinks.com on 11th of december and on 16th of december i got a message from coolwinks.com that my order is out for delivery along with the no. Of delivery boy which was not working. But on 16th dec. My order was not delivered neither i got any message regarding my delivery after the out for delivery message. So on 17th dec. I checked the status of my order on coolwinks.com and it shows order delivered. When i complained regarding this to coolwinks.com customer support they replied that since 24 hrs has passed since the status of order changed to delivered so now we are not responsible. And they denied to take any responsibility. And when i asked for proof of delivery they sent me a photo of my name written on a paper. Then i called them and asked to arrange a phone call to the delivery boy who delivered the package since then they are repeating the same thing sir we will look into the matter and inform you soon but 6 days has passed and they have not taken any action.
(Worse customer support experience.)
Order id - cw[protected].