Coolwinks — not refund my

Address:

Khordha, Odisha, 752010

I am sudhir kumar sahoo, from bhubaneswar. I have ordered a glass which rs.628.. But this size is too much for me. So that i want to cancelled and refund it, but my accounts there is no any option in refund but there customer care executive give me suggestion for the specific option.. And also told me for send this page to screen shot and i have already send 2 times but they didn't help me.