Coolwinks — order cancelled; amount not refunded

Website:

www.coolwinks.com

Dear all, regarding order cw[protected] i had requested them to cancel the order as they did not take the prescription. I had purchased prescription sunglasses. They are not refunding my money. Thank you. I want my amount to be refunded. They are not reply to my email and calling their customer support is not really possible. Everytime on ivr. Solve this issue