Coolwinks — powered glasses

Address:	Amber A 122, NIT Trichy, Tiruchirapalli, Tamil Nadu, Tiruchirappalli, Tamil Nadu, 620015
Website:	www.coolwinks.com

I was delivered cw[protected] today. The product is defective. The lens are not of the same power as what i wrote in the prescription. The frames themselves are also smaller than described. I would like to return these and get a full refund, or at the very least order another pair of glasses with different frames. I am a bit disappointed with the quality of coolwinks' service so far as i did not expect such standards. I used the 100% cashback offer, and apparently, even though i didn't get a message regarding not getting money if cashback offer is used, they refused to refund my money. I have mailed them several times over this issue and every time an automated reply has been given saying i have to send them pictures of the defect. When the glasses power are faulty how can a picture show it. Quite silly if you ask me. I decided to opt for a compromise and asked them to just replace the glasses with the correct prescription glasses and take these back. I am yet to get a proper e-mail from them where they have acknowledged the issue at hand.