Coolwinks — promised cashback not received

Address:	Coolwinks Technologies Private Limited, Plot A-8, Infocity 1, Sector 34, Gurugram, Haryana, Gurgaon, Haryana, 12201
Website:	www.coolwinks.com

This is regarding order CW[protected], CW[protected]

Before and after placing the order, i called coolwinks customer care to confirm whether i am eligible for 100% moneyback or not.

The customer executive told me that as i have not applied any coolcash or promocode, i will be getting Rs.2000 moneyback.

After waiting for 14 days, when i approached your team on 4th June, they told that they will check and get me the cashback.

Now today i called again. They say that free frames are not eligible for cashback.

If this was such a case, i should have been told the same thing when i confirmed about the terms and conditions of this order. I have been cheated purely.

Yesterday was 14th day after delivery of the product. Had you told me that i am not eligible for cashback when i called yesterday for this issue, i woukd have returned the product.