[Resolved]  Coolwinks — spectacles - by design damaged

Address:Moga, Punjab, 1420011
Website:www.coolwinks.com

Have purchased spectacles with power fitted by them under order id: cw[protected]
At the time of receipt of spectacles, have found bend in one part of frame and thought its a company signature.
In 20 days time, during cleaning, frame got broken down and the fact is broken down from that signature point. This is actually a bend/damaged frame and because of glass fitted into that frame is slighter bigger in size compare to frame and couldn't resist the pressure and got crack down.

Picture is with me and would clear the subject facts.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 7, 2018
Complaint marked as Resolved 
Resolution by asking us to submit broken spectacle and sent the new one. Email I’d: [email protected] Communication happened over email only.
Oct 23, 2017
Updated by sauravag12
how come it is resolved without our views and solution over the email or this platform. need resolution.
Complaint comments 

Comments

I place one order one 8th june they cancel it for non available so i say ok and next day i pay money another time they do same thing product non available they wast our money time and doing fraud with us please punished them

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Coolwinks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    188
    Pending
    0
    Resolved
    26
    Coolwinks Phone
    +91 12 4444 5800
    Coolwinks Address
    Plot A-8, Infocity 1, Sector 34, Gurugram, Haryana, India - 122001
    View all Coolwinks contact information