Hello,
I placed an order using my Corporation Debit Card on Amazon on the September 17th 2020 but later I returned the product and Amazon processed the refund of Rs.2825 on the Oct 8th 2020. Normally it takes about 5 business days and I should have got my refund. But, nothing till date..
So, as usual I contacted Amazon customer care, they sent an email with the "Refund Reference # 30005402830261098095361" number and asked me to contact the bank customer care. So, I first call the customer care for corp bank, the agent just shooed me off with an email address. I sent an email with a refund request and I didnt get a reply.. So, I call customer care for the bank again, they said nothing can be done on their end so I need to contact the branch.
I write a letter and go to the bank branch but the manager asks me to forward the complaint I sent earlier to the bank which I did... He sends it inturn to the concerned team and they reply to me stating the following:
[protected]
Dear Sir/Madam,
Generally refunding firms give a standard reply that the process is done but they do not pass on the funds to the receiver bank i.e., our bank in this case
REFUND files are processed on a daily basis by the bank on receipt through NPCI. Until receipt of funds the credit to our bank the same does not appear in the account of the customers
Recheck and reapproach the sender institution and provide them the account statements copy for redressal
[protected]
So, why would someone fake a refund reference number?
Where do I go now?
I call back Amazon and they suggested filing a complaint here.
Could you please help? I need my money back.
Corporation Bank customer support has been notified about the posted complaint.
21Oct, 2020
On 22/09/2020, i have ordered salwar suit from amazon and did online transaction from my saving account of Corporation Bank. I returned that dress and refund was initiated in 3-4 working days. On 27/09/2020 the refund was initiated to my account by amazon..They told me to wait 3 to 5 working days to reflect in my account and mailed everything and gave reference no also..
On 6 Oct I went to corporation Bank met branch manager, she told to mail them...They will see to it.. but nothing happened I got the answer it will take time...But i have not received any money and its been around 15 days.
Not received the refund initiated by amazon...
MY BOTH REFUNDS ARE STUCK AND NOW ALMOST 15 DAYS ARE OVER...
Now I am tired of going and asking same question and getting the same answer..
RAZIA SHABNAM
ACCOUNT NO [protected]
KHARGHAR BRANCH
I AM ATTACHING REFERENCE NO