Corporation Bank — Regarding refunded money

Address:

New Delhi, Delhi, 110003

Respected Sir/Madam

It is here by stated that i have made some online shopping through my Debit Card which i returned and online portal refunded my money through my mode of payment. But i did not received my money yet. There is no facility of Charge Back Form in Corporation Bank as compared to other banks, other banks respond within 3 days but here i am waiting for the last one month. I want to close my account in this Bank but my misfortune i could not do so as this is my salary account, I am feeling like a very unlucky customer of this poor bank.
I went to the bank with a letter to the branch in which i have my account on 24/01/2017 with proof of online shopping and executive told me to wait for a week after which the money will automatically reflect in my account but still i did not received my money and also called the Amazon customer care helpline they told me they had already refunded the money.Then i called corporation bank's customer care but could not received any satisfied answer. I am very dissatisfied customer of the services of Corporation Bank. I am again giving my details of online shopping hoping to get some satisfied reply. Please reply as soon as possible. I am eagerly waiting for some meaningful reply.
Name:Heena Raturi
A/c No:[protected]
Branch Name:CGO Complex, Lodhi Road, New Delhi
Ph. No:[protected]
1.
Your Amazon.in Order Refund Reference Number
01/13 16:16:31
Hello,

Your refund of Rs.259 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is[protected].

2. Hello,

Your refund of Rs.240 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is[protected].