Corporation Bank — unauthorized charges, unethical behaviour

Address:

Thiruvananthapuram, Kerala

My name is jayadeep and i am an uk settled individual, holder of nri account number 196 and sb account number 3546 at corporation bank, varkala branch, kerala.in 2014, i had deposited 12 lakh inr in my sb account and had claimed a load of 3, 50, 000 inr. The interest rate of the deposited amount was not given regularly and properly but the interest for the loan taken from the fd was charged. I had contacted the branch manager (Whose name i cant remember, he is from karnataka) and the assistant manger, ms athira, several times regarding the issue. They replied saying my loss is a huge amount and it is because of some software issues and that they will contact the head office and help to get my money back. I had given written complaint thrice and had contacted them over phone many times but i could never receive a proper response from their part after. Now, when i call them to talk regarding the issue their behavior is extremely rude and intolerable, especially from the manager. Its been over an year since i had lodged the complaint but the response from their part had been very rude and disrespectful, of which once they said they had missed the written complaint i submitted, and demanded me to lodge another complaint. But even after then was no response from their part. Now, i am not able to get regular bank statements nor i can get any response for emails sent to the branch. The bank accounts and safe lockers of myself and my family members are all in the same branch. If i don't get a proper response soon, i will have to withdraw all our accounts from your bank because the response is getting completely intolerable. I humbly request you to consider the issue seriously and take an appropriate action against this totally rude behavior from the concerned manager and the assistant manager and help me sort the issue to get my interest rate that was unnecessary charged.
Hope to receive a positive action form your part at the earliest.
E-mail : [protected]@gmail.com