Country Club India — DAE card

I had bought a membership for 35000 in June 2023.
Later, in July I spoke with your sales executive wishing to upgrade my membership to get a better holiday experience from 7across hotels. The executive confirmed that I have to pay an extra Rs. 25000 and my membership will be upgraded and also get an DAE card and a 10 year holiday package. I paid the amount the same day on 22nd July 2023.
Later when I followed up I was told in a very casual approach that I will have to pay 5000 rupees extra to get the card. On confronting I was informed that they are trying to get the card which I will get in some days. After a few days I was told that I will have to pay 10000 rupees extra which I refused to, then again I was asked for sometime.

However, even after more than 1.5 months I have not yet received the card. Sales Executive always buys a time and never calls me back, I have to always follow up and I get a response only after multiple missed calls and chats.
Today when i called him again, he said the same thing that i will have to pay 10000 extra, so technically there has been no further update since July and today he told me that I am getting 10 years holiday with the extra money i paid.

I feel cheated because a 10 years holiday was already committed for the 35 thousand package, he also asked to me talk to DAE directly for my concerns, which I do not feel right as i have taken a membership from countryclub and not DAE. The executive was very rude in his behavior, he was yelling and also hung up the phone on me. I also asked him for his senior's contact so that i could apprise of my situation but he refused to share. I also do not find any remorse in your executives tone and I have been taken very lightly and for granted.

I sent emails and multiple chasers to the central email address but still they was even a single response.

After having a feeling of no hope i agreed to pay 5K to get the DAE card. And even after more than 10 days i still did not get the payment link after repeated committed from countryclub to provide the payment link.

I do not want to further proceed with this membership, can someone please help to refund my money
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