Country Club India Complaints & Reviews

I have received a mail on 26.04.2023 from country club ([protected]@countryclubmail.com) (EMPLOYEE ID : CCI3024) to upgrade my above mentioned membership to VIP membership.

I have made the payment on 16.05.2023, but till then I have not received any communication form the Country Club regarding upgradation of my membership.

The contact no. provided in mail is now not working [protected].

I had tried many times to reach out through email and calls unfortunately not get any response from county club.

Request you to please look into the matter.

Regards
Gagan Deep Jain
[protected]

AMC amount paid but not reflecting it n system and no response from any of the country club Andheri West staff

AMC amount not reflecting in your system as committed by staff and no response from senior members.
Complain mail already sent to [protected]@countryclubmail.com on 9th august 2023 but no response from there too

We asked Country Club to extend unused Food Coupons' validity through the below mail ...but even after repeated follow-ups, there is no response on Country Club India's side.
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Sukanta Sarkar
Attachments
Fri, Jul 28, 10:59 AM (5 days ago)
to centralcustomercare

Hello Country Club team,

Due to Covid restrictions and family medical issues, we couldn't able to avail of many vacations for last 2-3 years.

Hence these food coupons have remained unutilized.

Request you to increase its validity appropriately, please. We have booked our vacation for the month of Aug'23.

It will be a great support.

Our membership details are as follows :

Member Name : Mrs. SRIPARNA SARKAR

Warm Regards

Sukanta Sarkar
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It's a Fraud company. There is no system with which you can get booking. No one knows how to do booking. They have taken maintenance till 2025 but I am getting many calls to pay advance maintenance for years later 2025. I have not used the service since 2020 as don't know how to book. The number using which I booked my first and last booking do not respond anymore. While paying for maintenance they provided the food voucher which are not...

I got the member CVPU1VVIPE15LB276908 and told us they are giving us 30 year membership in same amount of 5 year and total amount they took was Rs 150550, later I got to know that I have entrapped with false promise and fake app . and hence I mailed immediately to cancel the member and refund the amount, also I sent the letter of cancellation to there head office in Hyderabad and got the email confirmation and it will be refunded in 120 days as attached, but now it has been 150 days no refund, none of there customer care number works and no one answer now on emails .they are fraud people and show there professionalism how they have handle the situation if I would have even taken decision to remain with them . I need the refund Asap. please help.

They have taken membership fees and not providing any services. they cheated me

Hi

I have paid INR 9000 in total towards the reservation of two properties of country club namely Guwahati and Srinagar.

I wanted to cancel the reservation of Guwahati property so I sent several emails in this regard but no response.

Also, I have not yet received the confirmation of Srinagar property till date despite sending 5 emails to customer care as well as to Mr Reddy. It is not possible to get through the customer care numbers so there is no means of communication.

Please help in this regard and provide the resolution

Thank You
M Shahab
+91 [protected]

Hi,
My early holidays are ending on this 7th so trying to book the holidays since last 10 days.
Started at 20th May with phone booking but all no are not working or not reachable. Tried booking on app but it also didn't worked.
Started sending mails 23rd onwards but such a poor response received like after 4-5 mails someone revert that too without any option of availability for booking.
I was asking booking for Dwarka on 28/29 & somnath at 30/31/1st and Sasan Gir after 1st. Or anything opposite as well.
After multiple mails got a call from Hyderabad that they can arrange somnath on 2nd /3rd &4th so I asked to confirm it and manage Dwarka on 30 &31st and Sasan Gir prior or after all this.
They were supposed to confirm booking but it was not done.
I keep sending mails as on today but no response.

Last year also I tried to do the booking but it was not done and same again this year.

Pissed off with such response and willing to cancel my membership. Pl refund my membership fee along with 5 years advance maintenance charges.

What do I do if I do not get any response on email or phone.
Can we all complainants get united and raise our voice together?

Dear Central Customer Care Team,

I have tried calling Mr BK Upadhyay a number of times on the mobile number mentioned in your following email (dated 28th March from you). But there is no response.

Sent him ( Mr BK Upadhyay) an email also on 18th April 2023. But there is no response on email also.

Tried calling "Team Central Customer Care" on Contact No: [protected] today at 11:45 AM but the mobile number is switched off.

I am finding myself helpless as there is no one in Country Club to address my problem. Trying to exhaust all the options, before I can proceed with some appropriate course of action.

1. I have not received any reply despite so many emails to Central customer care ([protected]@countryclubmail.com). The customercare email is mentioned on the website as well mentioned in the email dated 8th March 2023 from [protected]@countryclubmail.com.

2. The phone no. [protected] mentioned on the website and also mentioned by [protected]@countryclubmail.com in their 8th March 2023 email is never picked up by anyone.

Pls let me know if you think you should not interact with the customers, I am left with no option but to initiate legal action against Country Club.

Country club taken membership fee of rs. 40000. N now no service n no support to book property

Suppose to give 3 night and 4 days complimentry holiday with food and waiver of amc after booking done no any reposnse only at moment there is no space false promises done after that slowly stop picking up the phone also done compaint about vivek singh might be kandivali brance or andheri branch from mumbai all false promise done also suppose to give one additional member ship card for my brother son but ow he is ignoring all this things and not answering on calls also

My membership ID is CCMU540VIP5LB71117, my name is Tushar Wanawe. your sales manager Shubham Barde Mumbai Andheri branch he committed me
1. Swimming personal training -1 month for 2 people.
2. Complimentary - 2 night and 3 days residence stay.
3. 10 year holiday residential pack.

4. 3000 per year AMC for next year for life time.

5.Rs 30000 for lifetime membership fees.( Rs 35000 Fees and Rs.5000 cash back ).

All above commitments were offered to me at the time of registration, but your sales manager did not pick up the call and did not answer me .
It's insulting to me.
kindly look into this matter on its urgent basis.
And also solve the issue urgently.

Kindly confirm the same and revert back.

Thanks and regards
Tushar wanawe
[protected]/ [protected]

I have been a member of country club for the past 3 years and in 2021 I had made a booking for the holiday at Country Club Bandipur. I was asked to make full payment for the holiday along with the food coupon. I had informed him that the food coupon payment will be made at the resort but he had categorically told that they do not accept any payment at the resort and meals need to be purchased at the time of booking itself. Thus I have made a payment of INR 14482 to Country Club. Screenshots for the same attached for reference.
Unfortunately due to the Covid scenario the holidays got cancelled and I had asked for a refund for the payment made. Despite multiple follow-ups with your team, the refund was not processed and I was told that the payment will be adjusted during my next holiday at the same location.
Subsequently in April 2023 we had visited Bandipur and had been following up for payment adjustment for food almost 1 month before the trip. There were multiple phone calls done and e-mail communications sent to all the respective IDs but there was no reply from anyone. At the location, we were not allowed to adjust the food payment and were asked to make extra payment for the same. On speaking with Deepak we were told that he will arrange for the refund and thus we made the food payment at the hotel. However now he has plainly denied the same.
Additionally, Mr. Deepak has been constantly mis-communicating about this refund everytime and has been avoiding calls and emails since we have been following up for it. Multiple attempts to reach your customer care through phones and e-mails have met with zero response. Not only was there a miscommunication about the food coupon, but the lack of response and action taken to issue a refund is unacceptable. I have been inconvenienced by this situation and would appreciate a prompt resolution.Therefore, I kindly request a refund for the food coupon that was charged to me and not used, and for your team to expedite the process of refunding the money for the cancelled holiday.
Request you to kindly look into this matter and process the refund of the payment for the food coupons already paid and not utilised. Please let me know by when can we expect the same.
I look forward to your prompt response and resolution of this matter.
Thank you for your attention to this issue.

I have taken a Country Club Membership for 30 yrs with the promise of good service and reliability.

However, things took a U-turn when i started to have an initial booking at Country Spa Kovalam in Oct 22.

One of the most inconsistent reservation team, i have met in my whole life. The reservation team would not return your calls or would endless make your life miserable. We somehow managed to get a reservation only to realize the resort is ill-maintained and it is leased out to 3rd party who do not have any care for service.

Further, the 2nd pain point was during December when we booked an associate property at Goa for me and my friends. Unfortunately one of our team members had to cancel his plan and we informed well within the prescribed time-lines. A refund of Rs. 9, 000/- is yet to be given and even after 3 months we are still not able to get the refund to my friend.

The final pain point is, whenever we ask for a holiday reservation for a destination we prefer either the booking is not available with them or the property is closed and Similar scam runs with Dial an Exchange, their partner organization who only wants more money and their local properties are not worth even to be visited.

We would like to return the membership with the pro-rata membership fees and AMC adjusted to that effect.

HI IM MAYUR PARMAR

i need to cancel my membership due to fake promises and bad experiance, i do follow up for regarding my cancel policy they denied to cancel my policy, no event available in my city,
no response of any country club member,
they are give such a fake promise and they ask to cancelation policy buy time, but if we need to cancel policy they denied to cancel policy,
please cancel my membership and please stop deduct money from my account - CCSU284VIP5LB76672

Want to cancel my Country Vacation membership : CVPU37VVIP10LB277776
I am not interested in your product and I want my transaction to be cancelled. Since this is day one and the transaction is not initiated from your end(merchant), the bank is unable to cancel. I want you to cancel my transaction.

On Monday 20 March 2023, I recived a call from Afrin Khan and she told me that I won the lucky draw out of 10 contestant and I am the 2nd winner, her mobile number is "[protected]". I asked her multiple times about any payment do I need to pay and multiple time she told me that I should not require to pay any amount during received my gifts.

Then in the same day I and my wife visited country club (country vacation) office,...