[Resolved]  Country Club india, Guindy (Phoenix mall) — Complain against the representatives who made false assurance and cheated us

With all hope filing against an Fraud member of Country club, india.

In Nov 24, 2013, we went to Skywall there was a guy who gave me a country club form for some lucky draw.I just wrote my name and my no. A lady (named Banupriya) from country club, Phoenix mall, Guindy called me and said that we were one among the 15 families selected from the draw and that we are eligible for a vacation to one of their country club resorts in india for 6 nights and 7 days.(with free accomodation) on this regard we are asked to attend a 1 hr ???? session in their country club on sunday 24 Nov'13, to give us all details..

Mr.Sudir reddy([protected]), who was the representative there attending to us. He offered the following:
1. If we are not satisfied with the service, the membership will be cancelled and the total amount paid will be refunded. (But as per company norms, there is no facility to cancel the process. But he reiterated that it can be cancelled. I do have an audio tape on this regards)
2. He offered, 40% off to all India and International packages in airlines. He informed an used id will be provided and we can book the ticket on our own.
3. There will be 20% off to all country club hotels in Dubai, india as per our offer.
4. A leave of 6days & 7 nights(All free of cost without paying an single paise for a year ie every year i'm eligble for 6days and 7 nights without even paying annual maintenance . I f i'm not using the leave, I can rent the leave to them, they will inturn rent it and will take the commission of 20% and will provide the remaining amount. etc etc
5. Rs.80000 will be converted into 36 EMI's.
6. Within 10 days, welcome kid and user ID ad password will be provided.

But day later, we received a call from Customer care, hydrabad for welcome kid.
We were just enquiring for cancellation. we were shoked to know that, there I no possibility of cancellation in country club.

We were asking the agreement copy while signing. He took my card swiped Rs.80000 and after that he brought the agreement copy. We asked why you did like it. He replied, sir nothing to worry..all as per what I have assured. But when we read the agreement, we saw their policy stating that "no cancellation is allowed. Even the representatives are not eligble to stamp and wright anything in the agreement copy. But we forced him to write that "if we (ourself) not interested, then it can be cancelled and we got his sign and seal of the company. Mean time the amount have not been converted t 36 EMI's...instead it was converted into 18 EMI's only. When I called him and asked, he told after 1 month payment, this will be resolved. But till date nothing have been done...A mail copy requested agiain by me to him is with me.
Seccondly I asked him that, I want to avail leave at Tirupathi...he told to send the request...No response for 10 days even after my regular calls. Finally Mr.Sudir also was not attending the cal. I got frustrated and went directly and asked for cancellation. He agreed to do so (audio recorded by me is with me). He assure to do prior 15 Jan...then Prior 30 Jan...Mean time he was not even responding to my calls...then when I went around 10 in nit..he was chatig in th net...I shouted at him and he assured that within 10 days he will cancel.
Then till 15 Feb'14 it was nnot cancelled. I have to cal 15-20 time...then he picks the cal which made me so irritated...Then I went directly and asked I want to talk with ur boss...A person named Mr.reddy ([protected])was there, and he was shouting at Mr.Sudir for given in writing...he also told he is working for 7 years and he have not seen such an incident of writing in the agreement copy and he assured that he will do it in 15 days. He also agreed that its the mistake of his rep..(Last words of Mr.reddy been recorded by me stating that he is working for 7 yr and he will clear all my dues un-officially)..But same case..after end of the month he is also not responding the calls. ( I even recorded (Video), calling those 2 nos (sudir & reddy) and not picking d cal.)
Once my wife called to sudir, he responded that he is reddy and he told sudir is on leave for 10 days... when I called from another no...he picked the cal...I just asked for sudir...h told he is only talking...then I shouted at him for false reply...nnearly 10 times we went from our home (Ponneri) to phoenix mall (100 Kms to & fro)

Mean time due to Job relocation, I shifted to Dubai and calling from here, 1st time both attended since they doesn't knw my no, ...again aft knowing my no, they were not responding to my nos. All the offers what all he offered is not valid.

If I need to give this money to an Orphanage I'm willing to pay but not to this organization bcoz of this stupid representatives who doesn't know the policy of organization and cheated us.
I'm complaining against both the representative, who assured false statements withut knowing the company rules and I'm not complaining againt the company.

Finally Mr.Reddy asked to send the mail to him for request for cancellation and he will forward it to HDFC bank for cancellation from merchant side. Mail from self sent to him on 3 Mar'14...Still he needs to fwdd the same to bank.

PLEASE HELP ME...