Country Club India — Refund of amount Membership Number CCBG16MPCLUB5LB104480

Address:

HORAMAVU AGARA MAIN

7/24/2020

Name : A P Vigil Bopanna
Membership Number CCBG16MPCLUB5LB104480

We want to rise a complaint against Praveen Kumar (Venue Manager).
Email ID: [protected]@countryclubmail.com

As the service was pathetic we requested to cancel the membership and it was accepted by Praveen by transferring the membership to third party and he advised us to upgrade as per Covid Plan and asked us to pay Rs 34, 999 for upgradation and refund of of amount 2, 11, 300 will be done within 90-120days and we paid the same amount mentioned on July 26, 2020.

However we have not heard back from him and we used to call every time and ask for the update.

Now it's been more than a year that he have not given us a confirmed exact date on when we will receive the above amount of 2, 11, 300, every time we call praveen for an update and he keeps telling us that he is working with a team and sometimes he say that he got a client and had done the half payment and waiting for the remaining payment from client .

However we received the call from praveen, that he will return the amount by Oct 15th 2021, but in the email he mentioned that he will refund of Rs 34999 which is upgradation amount, but the actual amount what he agreed to retune was different by stating that he did not get client

This is not at all acceptable waiting for a year.

Attached emails what actually agreed and what is the amount they are refunding. This is not acceptable

Make sure the actual amount agreed is transferred by Sept 30th
to take further action

Worst Service by COUNTRY CLUB NEVER ACCEPTED

Waiting for immediate call.

Vigil
[protected]
[protected]@gmail.com