[Resolved] Country Holiday Inn And Suites — country holidays inn & suites fraud, illicit, refusing refund and forcing membership against our will
New Delhi, New Delhi District, Delhi, India
RuRuchikaGoel on Aug 17, 2018
My worst experience with a country holiday inn & suites (Chis), don’t confuse it with brand (Country inn & suites)
I have recently become the victim of chis fraudulent tactics forcing me to take their membership but i somehow managed to save nearly half the amount but got into their trap to pay half the amount via credit card.
The sweetness and gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. They will not let you read the other conditions saying that you can read it later (Taking advantage of the situation that we were in a hurry to leave to attend some function)
They had made many false promises as below:
1. During selling of membership, there executive told that the 'annual maintenance charges (Amc) are to be paid once you complete 7 days of trips, but when checked there agreement, it's mentioned that amc charges are to paid at the time of making booking and when confronted on this point they even lied and said they didn't say any such thing.
2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by paying only 'administration charges' (15000 flat and no other charges). However they don't mention any such point in agreement. On high request they agreed to send mail mentioning refund policy. On checking the mail i found that, there are other charges also like asf/amc and gst to be deducted extra. (Again a false communication while selling membership).
3. They claimed to have been the affiliate partners of famous brand 'country inn and suites' but when confronted, there executive reluctantly denied this affiliation and told that they have no relation with this group and they are totally separate chain.
4. They claim to have 147 owned properties at different location globally but that's again a false claim from their side.
On asking for refund they are forcing to first pay the full amount, then take a mandatory trip and then ask for refund which is no where mentioned in their agreement. Keeping all their false promises i can't be assured that they will refund my money even if i make a full payment to them at this stage.
I am utterly dissatisfied with their false promises and their fraudulent activities and i can't be assured how there services will be in future. I want my refund which i have already paid for there membership/ownership.
Complaint marked as Resolved Aug 19, 2018
Got initial call from Mr Rahul(Senior Manager) and then further from Mr Ujjwal Roy(General Manager) to resolve my issue.
Mr Roy on behalf of CHIS has assured me to refund the amount after deducting administration charges of Rs 15000/-. Marking as resolved now.
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