[Resolved]  Country Holiday Inn Suites — not providing facilities they promises to at time of enrollment

Address:

201301

I have been facing issues the second time with chis. They made large promises at the time of membership enrollment but as soon as you plan to avail their services there is always a constant disappointment from chis.
They had mentioned that we need to intimate the prior to our trip plans. I wantedto book their property in jaipur for dec 22-23 weekend but to our surprise their customer care without even caring to ask about our dates flatly refused accomodation there citing the reason that they have no availability.

My first question is that how can you know my dates if you havent even asked about them.

Secondly, their chis website (https://www.countryholidaysinnsuites.com/properties/chis-associated) mentions 5 freaking properties in jaipur :
1. [protected]@achrol niwas
2. Park regis jaipur.
3. Jaibagh palace.
4. Lemon tree premier, jaipur.
5. Sarovar portico jaipur
... And not 1 is available for two days??? What kind of a membership is this? Just to extract money and fraudulently enroll people with the lure of bogus offers that you guys promise to your prospective customers (Read 'cash cows').

I was not even planning to stay on 25th dec (X'mas) which i would understand is a peak date. The most ridiculous anecdote in all this is that despite mentioning jaipur as my desired destination the customer service person suggests me the likes of shirdi (... Really???), katra (... What???), etc. I didnt know chis also has the right to change customer's plans as per their convenience you took the money from us and it is your duty to fulfill what you promised.

If none of the above makes sense to you guys refund my money and i shall forever beware of your organisation.

You make people see dreams of alluring destinations and luxury stays for cherishing moments to pocket their hard-earned money but those dreams remain dreams minus the money you took from us. I really wish to reach out to maximum people through this to come forward and demand the resolution of such pathetic services in the form of our due refund!!!

Rinita basu
A frustrated and regretful chis customer