*latest update*
After lot of follow ups and conversations with chis team (Mr ujjwal roy, mr rahul and sales representatives), they agreed for refund of only rs 55000/- as against the total payment rs 70, 000. When i asked why they are deducting rs 15000, they said they will have to deduct some charges and will not be issuing full refund to me.
I talked to past chis members who had recently cancelled the membership and was issued full amount. After that i called up mr ujjwal roy again and confronted, why the amount has been deducted in my case and not other member case. He denied any such refund initially and asked me to share the chis 'membership id' for that member.
I struggled for sometime and told mr ujjwal roy that i am not able to get the membership number. He said there is no such case and he can't do anything about it. Finally after lot of struggle i managed to get the membership id for one member and shared it with mr ujjwal roy. He said he will check in their records and get back to me after sometime.
After around 2 hours we again called him to check the status and he straight forward lied that there was some 'credit card issue' in case of that member and that is why they issued full refund. When i cross checked with that member he said chis team is lying and there was no credit card issue in his case. He didn't like the services and that is why he filed a complaint for full refund.
When i confronted mr ujjwal roy that you are not telling the truth, he totally ignored it and said he don't want to discuss what happened in that member case. He then said that either i take this amount (Rs 55, 000) as full and final settlement or else he will take the matter to his legal team; where i might lose even this amount (Rs. 55000/-).
He also told us that after taking amount of rs.55000 as full and final settlement, if i try to put any further grievance for my remaining amount of rs.15000 they can file a defamation case against me as they have done the same with some of their members in past.
This is totally not acceptable from chis, that they are deducting rs 15000 when i haven't availed any of their services and cancelling this membership because of their false promises and lies that too within the span of just 24 hours.
Moreover when i had paid rs 70000 to chis initially, their sales representative told that they can't start the membership with this amount as it had been paid via a credit card and we need to pay remaining amount of rs 72000 more from our debit card on the same day in order for them to start the membership.
And the next day when i visited their branch and asked for the refund since i didn't pay the amount of rs 72, 000 the previous day, they said they can't cancel the membership now and the sales representative even accepted that it was miscommunication from their side, but they can't refund now as they had started my membership.
*initial compliant below*
My worst experience with a country holiday inn & suites (Chis), don’t confuse it with brand (Country inn & suites).
I have recently become the victim of chis fraudulent tactics forcing me to take their membership but i somehow managed to save nearly half the amount but got into their trap to pay half the amount via credit card.
The sweetness and gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. They will not let you read the other conditions saying that you can read it
Later (Taking advantage of the situation that we were in a hurry to leave to attend some function)
They had made many false promises as below:
1. During selling of membership, their executive told that the 'annual maintenance charges (Amc) are to be paid once you
Complete 7 days of trips, but when checked there agreement, it's mentioned that amc charges are to paid at the time of making booking and when confronted on this point they even lied and said they didn't say any such thing.
2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by paying only 'administration charges' (15000 flat and no other charges). However they don't mention any such point in agreement. On high request they agreed to send mail mentioning refund policy. On checking the mail i found that, there are
Other charges also like asf/amc and gst to be deducted extra. (Again a false communication while selling membership).
3. They claimed to have been the affiliate partners of famous brand 'country inn and suites' but when confronted, there executive reluctantly denied this affiliation and told that they have no relation with this group and they are totally separate chain.
4. They claim to have 147 owned properties at different location globally but that's again a false claim from their side.
On asking for refund they are forcing to first pay the full amount, then take a mandatory trip and then ask for refund which is no where mentioned in their agreement. Keeping all their false promises i can't be assured that they will refund my money even if i make a full payment to them at this stage.
I am utterly dissatisfied with their false promises and their fraudulent activities and i can't be assured how there services will be in future. I want my refund which i have already paid for their membership/ownership.
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