[Resolved] Country Holidays Inn & Suites — 10 year membership

Roopeshk

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

I have taken the membership on 11 th april 2019 and till now not availed a single benefit they have given. First of all let ne tell to all of you that what they are doing is a kind of trap. I was badly pressurised by the representatives to purchase the membership. I said no and then they tild me that i can cancel the membership in next 7 days if i want. I thought it's ok and paid the fees. But i was surprised as u got they mail after paying my membership fee that amount is not refundable. So that's a big lie on there part.
Second thing is that i got confirmed of some medical emergency for which i need all my money back. Now they are refusing to refund and showing me there non refundable clause. This is cheating and i am quite frustrated and left with no option but to end my life if they don't give my money back. Please treat it on urgent basis and if any thing happens to me then these people will be responsible for that.
Thanks,
Roopesh
[protected]

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Apr 13, 2019

Complaint marked as Resolved

I am in discussion with customer care executives and as per them they will resolve the issue. I really appreciate the quick initiative taken by the company to resolve the issue. I am really in need of all the money i paid to continue my medication. I am looking forward to the same kind gesture from the company senior management for quick resolution.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by Roopeshk From last 8 days they are just befooling me. My all the money is still with them and nothing has been done from there end. I have also shared all my reports as a proof of my illnesd but still no reply from there side. Its frustrating. I am done now and will collapse because of excessive financial crunch. I am already paying emi to Amrapali for Dream Valley for the flat that i am never going to get and now one more like this. If this is the punishment for paying all your taxes and believing in system then yes please punish me. I must say living in this fraud world is like living in hell. No body is there to help you. Long live my country.

Apr 19, 2019

Updated by Roopeshk They have my rs140000 with them as membership fee. I want to cancel my membership because my medical condition is not well. I need this money back for my treatment. Country holiday inn is not refunding my money. They are waiting for me to suicide and keep all the money with them. I know they can think that way because we are common man who will listen to us. Love my country.

Apr 19, 2019

Updated by Roopeshk Here is discussion i had with the country holiday inn for last 8 days. All my questions they have just one answer. Will update you asap.
[4/16, 10:33 AM] Roopesh: This is my humble request to you to please refund my membership money now. Any further delay will only deteriorate my medical condition. My doctors suggested me to lower the stress level but i am not able to do so. In last one week my liver anzymes were elevated heavily. Pleaese try to understand
[4/16, 11:57 AM] Country Inn Customercare: Dear Sir

We have forwarded your concern to our senior. They would get back to you ASAP.
[4/16, 2:04 PM] Roopesh: Is there any possibility to get my refund today??
I have not taken any services till now. What is the cause of delay in refunding my money ?
[4/16, 2:08 PM] Roopesh: I ll share my reports to your senior. Share me his no. I am not in the position to drag it so long... Try to understand.. i need ny money back immediately. Explain me what is taking him so long...
[4/16, 2:10 PM] Roopesh: You all are saying the same thing again and again. If anything happens to me and my family who will be responsible. Try to understand...🙏🙏🙏🙏🙏😞😞😞😞😞
[4/16, 4:32 PM] Country Inn Customercare: Dear Sir

We have forwarded your concern to our senior. They would get back to you ASAP.
[4/17, 3:26 PM] Roopesh: I just got a welcome call regarding my membership that i declined. Please tell me why thus welcome call when i am proceeding for cancellation. Also i didnt get any update after sharing my reports. What is the status.