Country Holidays Inn & Suites — Cheating its customers. No tie up with premium properties

CHIS has decent properties listed under CHIS Associated and CHIS Internal Exchange however when you ask them to book rooms in any of these they will not have the existing contract with them.

In most of the cases you will have to end up either taking the budget properties and lowest category rooms or you have to make bookings on your own directly with the hotels.

This happened with me not once but 4 times this year. I wanted to book
1. Honeymoon Inn at Shimla but the response was - CHIS contract expired with the property. So I had to take Larisa.
2. Honeymoon Inn at Mussourie but had to take a budget property called Hotel Wildwood. It wasn't a good property at all. rooms were very small. We were forced to take Breakfast worth INR 350/- per person for throughout our stay as CHIS had such contract with the property. The limited breakfast options weren't worth the money.
3. At Jodhpur, they couldn't provide me with Park Plaza as they didn't have the contract. I asked them to book 3 nights but they could only manage to book 2 nights, saying they were not getting the 3rd night from the property due to peak season. This was a false claim as the day I checked out of Golden Tulip ie 18th Dec 2021, it was only 50% occupied and the manager at the reception specifically told me that I was fooled by CHIS.
4. Despite having paid my annual maintenance cost in full for the 6 nights this year, I could only enjoy 5 nights stay through CHIS this year. I was forced to let go of my 1 night as they didn't have any property tie-ups in Delhi NCR.

There is no point taking the membership from CHIS which has limited Hotel tie-ups with no star properties listed with them and then chasing them for no reason.
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Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Dec 23, 2021
Updated by Ankur Chadha
Their app and Website are not updated with the actual status of tied-up properties and it is useless to first plan a location and then hear from them that they don't have property tie-ups in those locations.

They didn't take my request for bookings after 24th Dec for this year. I need a refund/complimentary stay for my family for 1 Night which has already been paid for this year.

Apr 01, 2023
Updated by Ankur Chadha
CHIS is a SCAM... don't get trapped...
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