Since Company has not taken any action.
I'm putting again my complain with full scenario which has happen with me.
My name is Rishabh Srivastava, me, my wife (Dr. Akanchha Srivastava), my brother and my friend attended the event of the company CHIS (Country Holiday Inn & Suites) and paid 1, 55, 000/- through our debit and credit cards. I want my hard-earned money back after a terrible experience, full of false service promises and deception.
I had visited to Haldiram outlet on 28th October where few people were distributing coupons. I had given my contact details to them. Then in the evening, I got a repetitive call on 28th October, 2021 from CHIS employees where they urged us to visit the hotel Piccadilly, Janakpuri to take their coupons. There the Company's representatives made lots of false promises such as CHIS is the joint venture of the company Country Inn and Holiday Inn, complimentary breakfast, Discount on dinner, free services like Sauna bath, 3 adult accommodations to name a few.
Sales representatives were not willing to give us agreement to read but we urged them to give us. Then we started reading agreement, suddenly electricity gone off and we were not able to read agreement properly. Also, we asked for some personal time to discuss but they didn’t give us. It was late night 12:45 am and they asked us to give upfront payment of Rs 40000/- through our debit card and rest 1, 15, 000 through credit cards. Salesperson also said that you will get a call from the company to acknowledge their membership. We left the place because it was late at night, despite their promise of all the above-mentioned commitments, unaware that we had been duped at every stage.
On the very next day, we got a call from customer care, and they asked us to acknowledge their terms and conditions of their services. But we found discrepancies about the services told by sales representatives and from what customer care mentioned. I didn't give my acknowledgement for proceeding membership on the final acknowledgement call and acknowledgement mail as there were denial and differences in many of services and requested them to refund our money. Then we did not get proper response from their sales representatives and from their customer care dept, my brother went to their Noida office. He met with the customer care head Rahul Arora, and he did not treat my brother respectfully.
This cheat has really given me and my wife mental tension and we requested them several times to refund our money since we have not taken any of their services and have acknowledged their membership. Had the company be genuine and really value customers they would have given refunds since we have not acknowledged their membership. I believe the company’s forceful way of hunting new customers by making false promises is pretty much evident by negative reviews & complaints against company on the portal.
I repeatedly emailed the company stating that I do not want to use any of their unreliable services after the refusal of acknowledgment on call and on mail, yet they continue to push their unreliable services on me and my family. It is clear that this company do not care for customer and company is fully involved otherwise they would have refund us. So, I want my money Rs 1, 55, 000/- back right away.
Attaching some proof which I clicked when there was no electricity.
You can also see rough page where sales representative told us about package.
It's clearly written no season and package is for 3adult.
There are many more lies those who have visited them must already knows.
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