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OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
[Resolved] Country Holidays Inn & Suites — CHIS- Fraud Company Selling Fake Tour and travel product
Took a 5yr domestic/international plan from CHIS in 2019 with Member ship ID CHSIDLSA776987. Since starting faced issues with booking and I was taken 4 days Reservation during 2nd Wave of covid in Dec 21 . So he provide me the booking because nobody wants to travel these days But once i requested reservation in dec2022 from week1 to till week 3 any dates for 5 days reservation then he offered me 2 year extension plan and there represtative mr Mukesh and Kiran told me, that required reservation also he will provide . But once i denied the extension then he refused me to provide the reservation on majority of the location, in there website he is mentioned 41 location out of this 3 active location he shared me and out of these 3 location, one was already i visted through CHSI last year and 1 was Agra which is near to 2 hours journey from delhi. So there intention was very clear he is knowingly refusing for reservation
After that also several times faced issue with reservation as reservation team provide pathetic customer service.Since Taken membership 2019, they are continuously refusing reservation on the listed properties on their app and website and provide vague/ stupid reasons.
Sales team makes false promises. Reservation team really bad and management don’t bother to listen to customer grievances
I want them to cancel my membership and provide refund.
I have almost given them Rs. 8, 00, 00 /- +GST (including 1 AMC’s) for 5 yr domestic membership. Already 3 and Half years are completed and I have not even received service worth Rs. 10, 000. Every time I ask for booking, they just refuse by giving vague reasons. Last time when I opened complaint, GM Customer relationship Mr Rahul Arora assured that these issues will not happen in future, but again it started and now even he is not picking up call or reverting on WhatsApp.
I would like to take legal action against CHIS for harassment/cheating and demand full refund.
Please let me know if any other CHIS customer is facing similar harassment from them. I would like to take legal action against them.
Attaching one of the mail conversations.
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Nov 25, 2022Complaint marked as Resolved
Hi My complaint has been resolved after so many follow up Committed by the company representatives and ensure that I will not face any service-related issues in the future and he will be taken care as well So after commitment, I am taking back my complaint as a resolved this time.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.