| Address: | Country Holidays Inn & Suites Pvt. Ltd. H-17 Ground Floor, Block H, Sector 63, Noida, Uttar Pradesh 201301(U.P.) Toll Free no- 0120-4994070 / 18001 |
1. We were invited by one of the CHIS field agents we met at MGF mall on 24th July 2022. By ~6:30 PM we received a call from CHIS that we are invited to a session that will be for around 30 mins and is for limited people only & they were supposed to provide some free gift vouchers including 2N-3D holidays for one of the 7-8 destinations in India. + Couple Movie voucher+ Beauty parlor voucher.
A screenshot of the invitation is attached.
Invited By: Nisha Mehra (A coupon was provided by a random agent at MGF mall, Gurgaon)
Hotel Name: Courtyard by Marriot, Sec 27, Gurgaon
2. As we attended their session at Marriot hotel Sec29, It was for around 1 hour and they told us about their plan for holidays where we can choose hotels anywhere in the world for 7 days per year and it will be completely free of cost+ up to 30% discount on flights+ 25% off on meals as well. Plus they offered a complementary Maldives 3N-4D trip within 6 months, An extra 7 days international/domestic trip & 1d stay at Four Points by Sheraton, New Delhi on my birthday which was on 27th July 2022. We paid a total of Rs1, 90, 000 and also we have to pay around Rs10000 every year as an Annual maintenance charge.
3. issued Membership Number: CHISBOLDL1006734
4. First hotel we booked in Shima on 30th Nov 2022- 2Dec 2022 for 2 days
Hotel Name: Kamna Hill Resorts, Shimla
Booking PDF, Confirmation Email Attached
5. We stayed at the hotel for 2 days and at the time of checkout, the Hotel staff asked for payment from us as they told us they were trying to contact CHIS for last 2 days for payment but CHIS was not responding to the phone calls and emails. Finally, the CHIS agent asked the hotel staff to collect money from Guests. So we paid Rs6400 at the hotel as the hotel booking amount. (Payment doc is attached)
After calling, we called CHIS and sent an email regarding this issue and asked for a hotel payment refund.
6. It has been more than 50 days now, with over 30 calls, 30 emails, a refund timeline of 24 to 48 hours always, and rude behavior by CHIS agents, we have not received the refund till now. We now have decided to terminate our membership with CHIS and demand for full membership refund of 1, 90, 000+10000(AMC)+6400(hotel booking amount) as they violated the contract terms by not paying the Hotel booking amount and even no refund that we have paid.
7. As they violated the agreement terms, they also told us that there is no benefit o[censored]p to 30% off on flights, 25% off meals, and they will not extend the Maldives trip timeline in our membership as we planned to utilize it on 19th of jan2023(we have sent emails as well regarding Maldives trip) but due to this trust issue with CHIS, we had to drop it and asked them to extend it.
8. The email Conversation is Attached.
Invite voucher: Invitation Voucher is missing, but Whatsapp invite SS is shared
Who invited and hotel Name: Nisha Mehra, (Courtyard by Marriott)
Membership Number: CHISBOLDL1006734
First trip info: 30Nov22-2Dec22, Kamna Hill Resort, Shimla (Booking Doc shared)
Amount Paid: Rs6400 (Hotel Booking Amount at Shimla)
+ Rs1, 90, 000 (membership fee for 10 years)
+ Rs9450 (AMC for 1 year)
Days passed: 55 Days passed but no refund yet.
9. Now they are asking me to remove my customer review from twitter in order t get hotel amount that I paid in Shimla. They are talking very rudely now. Daily calling and asking for confirmation if I want refund or not. Its very frustrating now.
Looking for full membership refund along with the Hotel booking amount.
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