[Resolved]  Country Holidays Inn & Suites — declined the offer vouchers and delay in booking confirmation on purpose

We had taken 10 years studio membership of Country Inn Holidays & Suits in September, 2017.
Additionally they offered us the below mentioned vouchers, if we agreed to purchase the membership at that time itself:

* 5 week bonus
* 4 Air Tickets for India or Abroad of Rs. 25, 000/- in total.
* 2N & 3D stay only in Jim Corbett (availed 18.03.19)
* 2N & 3D stay only at Jaipur
* 3N & 4D stay only at Goa/Kerala

And naturally, we bought the membership with these additional terms in mind.
Initially, we could not avail any of the benefits/services offered for the first 18 months. Then we redeemed our 1st voucher of 2N, 3D accommodation in Jim Corbett on 18.03.19. It worked well and the experience was good for the price paid for the membership.

6 months later we approached them on 15.12.19 and asked them to book flights and accommodation as per the valid vouchers we have with in our agreement. Interestingly at that time, the same was showing on on their website in our member login page and even their app. They asked us to pay ASF first and offered us discount on payment of ASF for 2 years to initiate the bookings.

We agreed on 20% and paid the 2 years ASF in advance of Rs.13, 216. After 8-10 days of continuous running back and forth, and numerous calls and emails, they confirmed the accommodation but refused to redeem the voucher for flight booking, stating that it was valid for only 12 months from the date of enrollment. (Which is no where mentioned in the agreement or the vouchers)

Also, now they have removed the vouchers from the member login page and app. On asking why this happened, they claimed that the vouchers were valid for 12 months only, which we had never been told at the time of enrolment nor was disputed at the time of the previous booking which was clearly much after the so-called “12 months” period.

We have already used one of these voucher benefits from the attached voucher 18.03.19, so there is no reason of refusal or validity concern now. And surprisingly, the vouchers were visible and available on their customer facing platform till 15.12.2019 and suddenly after my request they were conveniently removed.

P.S. Attached the agreement and valid vouchers duly signed by their authorized personnel.