[Resolved] Country Holidays Inn & Suites — delay in payment refund
Noida, Uttar Pradesh, India
Vivinayak hoogan on Apr 25, 2019
I have been following up with mr. Rahul arora since 5th of april, but there is no update till now. Every day i call him and ask for the refund and every day i get the same response that he will confirm by the evening for sure, but i never get any call back and next day i call him again.
I am extremely disappointed and dissatisfied with such behaviour from chis and it’s customer care head.
I hereby demand the payment refund with interest from 1st january’19 till the day i will get the payment in my account, calculated at 14% annual interest rate.
I have been experiencing mental harassment from chis since 1st january’19. For more than a month, from 1st january’19, i called chis and followed up on mail, on daily basis, for my refund. On 3rd february i received the refund confirmation from chis, stating that the same shall be done within 45 working days, which completed on 5th april. After many calls and follow ups on mail, i got a mail confirmation from chis that the signing authority was not available and i shall receive the refund soon, about 20 days ago.
The above mentioned instances are forms of mental harassment and i am looking forward to file a case against chis for causing mental harassment and stake the claim for maximum possible penalty.
Since the day i came in contact with chis, i have wasted hours of my time (Totalling to several days), lots of my energy, and most important of all, “the peace of mind”. From my this experience, which is the worst one of my life till date, i will make sure that i save other innocent people from getting trapped with chis, so they do not have to suffer the way i have. I am going to start a campaign on electronic media, social networking sites and by the word of mouth as well, to make people aware of the reality of chis! Your sales & marketting teams inform people that chis is a sister concern company of renowned hotel chains country inn and holidays inn, i will make sure that these renowned hotel chains are made aware & informed of the fact that chis is using their names to trap & con people.
Below is the e-mail received from chis on 2nd feb'19:
From: country holidays
Date: 2 february 2019 at 10:38:54 am ist
To: vinayak hoogan
Subject: re: chis offer rejection - chisnd775474
Greetings for the day..!!!
As per your request for your cancellation of your chis membership, the matter has been resolved at our end and the whole consideration would be reversed within 45 working days in which saturday and sunday are not included.
Also note that the payment may reverse from the same account from which the same was received. As according to us rs. 55000/ were received from the account of bhawana arora and beneficiary name is require for the payment made of rs. 20000/-.
Kindly confirm the exact account name for preparing the cheque.
Complaint marked as Resolved May 3, 2019
[Apr 25, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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