Country Holidays Inn & Suites — Denial of Service, bookings and not keeping their promise

Address:

Noida

I purchased this membership to be able to make bookings with my family as per my convenience. When I reached out to enquire about the booking on customer care, the service was not working hence I decided to email on helpline asking about the same. I didn't get a reply for 5 days with multiple reminders. I was then asked to write to a separate email after 6 days of following up. Post that, I have tried contacting customer care through different channels multiple times but CHIS has blatantly ignored all of my booking requests. As a compensation, they told me that they are upgrading my membership to 'PREMIUM' status which means that I will get premium and quick customer support. They are offering me something that I am liable to get as a member who has paid for the services. Even before this booking I had to shamelessly follow up for other requests. The company is just giving the same reply again and again and I have been in talks with them over a month now.