[Resolved] Country Holidays Inn & Suites — false commitment

Deeppreet309

from Ludhiana, Punjab

Address:	Ludhiana, Punjab, 141002
Website:	www.countryholidaysinnsuits.com

While purchasing their membership they committed to give me 5 complimentry stays in which one was of kerla with 4 return air tickets. But when i wanted to avail they straight away denied to give the tripp of kerla and air tickets. Reason that complimentry stays are valid for one year which was nowhere told or emailed or anformed. Rest small complimentry stays are being given even after one year. This is a fraud and cheat company. Details attached where no where is mentioned about one year validity of complimentry stays. Beware of these cheats.

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Jan 8, 2019

Complaint marked as Resolved

I Have been committed by Mr Rahul Arora that the matter will be resolved as soon as possible.So i am in touch with him and in hope for the best.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Dec 31, 2018

Updated by Deeppreet309 If anywhere i was informed about one year validity of complimentary trips is one year i will leave my membership without any refund. More over if these stays were valid for one year why was i given the trip of Jaipur recently and why did you firstly denied my Kerla trip due to heavy rush and asked me to book after 6th Jan. Kumar Sambh and Sahil who sold the package are not attending my phones, and on helpline i got message that this is orally told to members .Shameful on the part of big companies like tou.

Verified Support

Jan 02, 2019

Country Holidays Inn & Suites Customer Care's response We advise and request you to please write to us at https://www.facebook.com/countryholidaysinnsuites and message us through SEND MESSAGE tab on our facebook page.

Jan 04, 2019

Updated by Deeppreet309 I HAVE BEEN RECEIVING CALLS FROM THE CUSTOMER HELPLINE OF COUNTRY HOLIDAY INN SUITES FROM Mr.RAHUL ARORA AFTER WRITING A COMPLAINT HERE ON CONSUMER COMPLAINTS, WHO IS CONTINUOUSLY MAKING PRESSURE ON ME TO MARK THE COMPLAINT RESOLVED AND FURTHER I ASSURE YOU THAT I WILL GET THE ISSUE SOLVED. BUT WHEN I ASKED HIM TO WRITE ALL THIS IN A MAIL HE DENIED AND SAID WILL THE THINGS GET SOLVED LIKE THIS AND FURTHER SAID DO WHATEVER YOU LIKE TO DO . PLEASE HELP ME OUT.