[Resolved]  Country Holidays Inn & Suites — false commitments demand refund

Address:New Delhi, Delhi, 110085
Website:www.countryholidaysinnsuites.com

I enrolled into chis on 26/5/18 id chisrg773992 and now i wish to withdraw from it as all commitments made by anam mirza at your rajori garden office are proving to be wrong.
Firstly i was promised 4 to 5 star properties which fell flat when i visited kabeela resort its location food pool or its basic facilities like intercom were not even up to a 2 star facility.
When i purchased the membership i informed them about the age of my kids as 11 years and 13 years, i then was told that i would have to take 2 rooms each time and double nights would be deducted from my package. I was fine with it but it was impossible to book as all mails were responded as that i was entitled for 2 adults and a kid of below 6 years.
Why would i except a package where my whole family cannot go. I wouldn't have opted for it.
I confronted anam when this issue arose but he simply said the company policy has changed.
They showed me pics of auli property while selling the membership but now they do not have auli in the list of properties
Just one booking was made after 42 mails
I do not wish to have any further association with false promises please refund the balance after appropriate deductions

Regards
Arun batra
[protected]
Id chisrg773992
Was this information helpful?
No (0)
Yes (0)
Nov 24, 2018
Complaint marked as Resolved 
Recieved a call from chis by Mr rahul he acknowledged my issues as genuine and promised a resolution to the earliest. Hope that it is resolved as per his commitment he was courteous enough to listen and as for now verbally promised to take care that there are no further issues since nothing has been given in writing i would wait for the action taken and whether I am provided rooms or not
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Nov 24, 2018
Updated by Arunbatra
Recieved a call from chis by Mr rahul he acknowledged my issues as genuine and promised a resolution to the earliest. Hope that it is resolved as per his commitment he was courteous enough to listen and as for now verbally promised to take care that there are no further issues
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Country Holidays Inn & Suites
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    718
    Pending
    0
    Resolved
    442
    Country Holidays Inn & Suites Phone
    +91 12 0499 4070
    Country Holidays Inn & Suites Address
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    View all Country Holidays Inn & Suites contact information