Country Holidays Inn & Suites — False listing of properties

Address:3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nagar, Noida, 201301.

I purchased their package of domestic tours in October 2021 and i already had paid 110000
And now when i am booking my complementary holiday package of goa for 3N/4D they are showing me options which are only 3 star and when I ask them to book Mayfair hotel they saying the same exact story of agreement renewal, i tried to book three times and they hadn't listed Mayfair hotel as their active property instead of which they are giving me some cheap options.
Now I am not willing to continue my agreement with CHIS.
I hadn't used even a single night from their packages neither complementary nor from holiday packages .
Dear CHIS i am very unhappy to see this kind of behaviour from your end, when you can't stand on your promises of providing 5 star 4 star properties to the customer then dont do such false promises . It's our hard earned money which we hadn't invested in your company thinking that it will make our holidays hassle-free and enjoyable instead of which we are suffering.
Kindly initiate our refund otherwise we will be force to take some legal actions.
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Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Mar 21, 2022
Updated by Mohit17794
Still they are displaying Mayfair hotel as on their app front page but when go ask to do reservations in this they simply denied by giving cheap excuses like agreement renewal, agreement issues etc etc
I just wanna ask simple thing when you can't let your customer enjoy their stay here, why are you listing on your app.

Verified Support
Mar 22, 2022
Country Holidays Inn & Suites Customer Care's response
Kindly help us with your Membership ID so that we can investigate your concern and do the needful at the earliest.
Mar 23, 2022
Updated by Mohit17794
My membership id...CHISDEL780252
Jul 11, 2022
Updated by Mohit17794
They hadn't clearify anything and we are continuously loosing our money, i request authorities to look into the matter
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    Country Holidays Inn & Suites Phone
    +91 12 0499 4070
    Country Holidays Inn & Suites Address
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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