[Resolved] Country Holidays Inn & Suites — False promise of cancellation and refund over membership fees

prgupta555

from New Delhi, Delhi

Oct 6, 2021

Address:

D-7, Tower 7, New Moti Bagh, New Delhi

I visited the Country Holidays webinar in Taj Vivanta sector-21 Dwarka on 13th April 2021 to know about their membership plans on the basis of a telephonic invite. People there Shivam Verma and Mohit Saini explained me the 15 year holiday plan and then charged us 2, 10, 000/- as EMIs. They explicitly mentioned the option to cancel it if we were not happy with the service. They made us sign a contract which did not have the cancellation clause. When we asked them on this, Mr. Mohit Saini gave us a personal verbal assurance that he will get it cancelled anytime whenever we give him a call - no questions asked.

Now Mr. Mohit Saini is not picking up my call. The customer care is unresponsive, most of their phone numbers do not work.

This is fraud, and I want an immediate refund as promised

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Mar 3, 2022

Complaint marked as Resolved

Want to reopen this case. False promises every single time.

Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Oct 06, 2021

Updated by prgupta555 Membership no - CHISMAHRTK0455

Mar 03, 2022

Updated by prgupta555 Want to reopen this case. Again, false promise of providing better service.

CHIS is denying me welcome vouchers (36K air tickets) and none of their phone numbers work.

All their customer care people that reach out to me for resolution are apparently not a part of the company after 3 months and they say that now they cannot to anything,