Country Holidays Inn & Suites — False promises to customer

Country Holidays Inn & Suites — False promises to customer

V vishal.mbm2004 from NOIDA, Uttar Pradesh Dec 21, 2022 Dec 30, 2022 This thread was updated on Dec 30, 2022

Hi Team, It's been 4 years since i buy 30N package from the company with the promise to provide 5 star properties in all major cities and locations. Whenever we made request for booking the Hotels, they never provide the option that you have requested and will say "we do not have hotel availabilities for the duration you have asked" or else "We do not have hotels for the dates you requested". These responses come even when i made request 2 months in advance. They have made all wrong promises and never booked a night from my package with only 1 year left. I have requested my money return in the past which i deposited (80K INR) but every time they promised to fulfil request in future and ignored my request. Kiran mam has assured me last time that she will own any further request and ensure that there is no failure but i am facing same issue again recently. I have even tried to reach her as per her request earlier, but no response Please return my full money with interest as i have not utilized any night so far due to issues from your end. Was this information helpful? No (0) Yes (0)
Country Holidays Inn & Suites customer support has been notified about the posted complaint. Dec 30, 2022 Updated by vishal.mbm2004 Deepali Mam from Country Inn called me to discuss this but again disappeared as usual way of this company. They are still treating customers as beggars since they received full amount in advance. This is putting a huge pressure on our budget and affecting our living. We would request a quick action from government on this as we have been cheated by the company.
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