[Resolved] Country Holidays Inn & Suites — feeling looted || chis membership

 
1 Review
1967, Valencia towers, Mahagun moderne, Sector-78, Noida, Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
 ShubhanS19 on Jun 6, 2019
I got a 10 years’ Membership No. XXXXXXXXX of Country Holidays Inn & Suites Pvt. Ltd. for availing 70 days stay with my family at 5 or 4 star hotels anywhere in India as lots of requests made and the following luring benefits and discounts offered by the company’s officials - Mr. Kritigya, Mr. Shekhar. I have paid a total amount of Rs. 140000/ to the company.

1. If a member does not like its services, He can get cancelled the membership anytime and the company must refund his amount.

2. A member can place the request for booking of the rooms at his desired place even before 24 hours and the company would provide the same.

3. Mr. Kritigya and Mr. Shekhar told that its Annual Subscription Fee would be on annual basis for 10 years. If I avail their total 70 days within two years or even within one year, it would charge ASF only for two years or even for one year.

4. They told me that if a hotel provides complimentary breakfast and other facilities, the company would not charge for the same. The company would also give other free facilities like complimentary dinner, breakfast, etc. time to time.

• Since I was getting late and was mentally pressurised and brainwashed by Mr. Kritigya & Mr. Shekhar, I signed the agreement keeping faith on their words and without going through it. In fact they continuously tangled me in gossips while deducting the amount and signing the agreement.

• On repeated requests of Mr. Shekhar to avail CHIS’s offer for one night complimentary stay at ITC Fortune Orange, Gurgaon, I visited there and the hotel was very far from Delhi situated on NH-8 with a distance of 65.4 km, which is not very safe to visit. It was also not a five star hotel and its services were not satisfactory.

• I requested for booking of Roseate House but CHIS team denied it saying our tie up with Roseate is over and the other hotels that they are suggesting me were not a five star or four star. With an objection, I contacted Mr. Kritigya, Mr. Shekhar after getting rejected my few calls. But they denied to cooperate me.

• I did lots of correspondence and made so many verbal requests to the company for booking of rooms as per my convenience. But it did not accede to my requests. Therefore, the booking could not be finalised and consequently.

• Due to the said reasons, I requested the company through lots of emails for cancellation of my membership and to refund my money back. But the company is not ready to refund my money. In response, it is referring its false agreement.

• The company’s commitments mentioned in Para-1 at Point Nos.(i) to(v) above are totally false. Its agreement is also biased, illegal and unlawful. In fact the company is cheating its members. I also got so many negative opinions, complaints, blogs etc. against the company on different websites which show a wrong reputation, false commitments and irregularities of the company(ANNEX-IV).

• Due to the said reasons and as per undermentioned CHIS’ Refund Policy written on its website(countryholidaysinnsuites.com/refund-policy:), I want to cancel my membership and to get refund of my money i.e. Rs. 140000/-. “In case of any valid point of dissatisfaction, the member can cancel their membership.”

• Therefore, I requested the company for cancellation of my membership and to refund my amount of Rs.140000 /. But the company is not ready to refund the same. Now, I am feeling cheated and harassed by the company and I want my money back.
Complaint marked as Resolved Jul 3, 2019

Complaint Status


[Jun 06, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Updated by ShubhanS19, Jun 06, 2019
I got a call from Country Holidays Inn & Suites team but they are again asking me to compromise and continue membership with them and now they are ready to listen all my concerns (after I registered a complaint against them). I don't have this much time in life to register a complaint everytime I need to book a hotel using Country Holidays Inn & Suites membership.

I request Country Holidays Inn & Suites to initiate my refund as this is my hard earned money and I don't to waste it in this way.
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    69%
    Complaints
    170
    Pending
    0
    Resolved
    115
    phone
    +91 12 0499 4070
    location
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    Country Holidays Inn & Suites - feeling looted || chis membership