[Resolved]  Country Holidays Inn & Suites — fraud and unethical practice

Membership no. Chis778009

I received a call on from representative of chis (Lucky mathur and raman rathore) who offers me some gift vouchers (Like couple movie tickets, 3 days and 2 nights hotel stay in india and a parlour voucher worth rs. 15000/-) and collect the same from holiday inn, mayur vihar, delhi. When i inquired whether there is any presentation or a membership package, the said person denied and said that i have to just collect the vouchers and nothing more (I have voice recording) [misguidence]. I went there along with my husband and instead of giving free vouchers they asked me listen to their presentation for 45-50 minutes and it is compulsory. Ms. Simran attended us, then the trap was being set, we listen them carefully and trying to clear our doubts. Every time i raised query she called someone else to come (Mr. Kuldeep, take over manager is also there to clear our doubts and explain the policy) and then it all started. They made all the wrong promises, said things which were not there in their terms and conditions agreement. They told me everything that they committed is mention on their site and in agreement also and rest of the points they will mail to us [false]. Which is again a wrong commitment and misrepresentation.

(1.) they told us that they will provide us 5 star hotels and resorts. Now they are saying 4 star 97% and only few 5 star 3% hotels will be in options.

(2.) 70 days in 10 year with including complementary breakfast. (Which is 100%) sure. I have to pay for lunch or dinner if i take and they will provide 30% discount on food bill.
Now customer care person told me breakfast will be chargeable.

(3.) they said we have properties around 600 of them that we owe which is again not true. They said that we have to pay amc (Annual maintenance charge) rs 7000+ gst.

(4) room type 1bhk for t1.
Now they are saying it could be or not as per hotel.

(5) we have to pay rs. 65, 000/- and rest in emi after 2 or 3 year as per our convenience. After payment of rs. 65, 000/- mr. Kuldeep told us if we will pay rs. 15, 000/- more, then immediate cash back of rs 5, 000/- will credit in our account. [fraud], then we paid another rs 15, 000/-. After paying the same when we did not receive the cash back, we inquired and then we were told that 5, 000/- will be deducted from the total membership cost in future. They told us they will send a detail mail. But there is no mail till today.

(6) they said that the membership can be cancel within 14 days and full amount is refundable which i paid (Rs. 80, 000/-). We were told that this term is available in the website of chis. However when we checked there is no such term and conditions.in fact the website says that “membership is non refundable under any circumstances.”

When i received a call from the customer care i told them the promises that were made. They told me that it is not in our terms. And when i ask her how am i not eligible if the membership sold to me with misrepresentation and false commitments. She told me we can't do anything.

It appears that we have been cheated since, we have not received any email from chis detailing the term and condition as promised on 2nd october, 2019 by /ms. Simran and mr. Kuldeep sing negi.in such circumstances we request /you to cancel our membership and kindly refund our amount of rs. 80, 000/-, since we have lost faith in the company and don’t want to continue with the membership.

On 3rd october after my first complaint, i received a call from mr. Dhanajay mishra (Venue manager), i explain my issue and concerns, he also made promise and gave verbal offers. When i asked him to send the same over email, he said that he will revert. But i have not received any email that reflecting such promises.

On 09/10/2019 i received a call from ms jyoti (Customer relationship manager), to show her concern fro customer. Again i explained her every thing, but amazingly she started bulling me instead of solving. Her word are "aapke pas kkoi raasta nahi hai, aapko hamare hi pass aana padega, hamari term pe hi rehna padega, koi aapki madad nahi karega... Bla bla"

When i am explaining my all problems to senior person and he did not doing any solution for customer satisfaction it means, seniors and company is allowing there representatives to tell lies to sell the membership and do fraudulent activities and sell service by using unfair practice.

In such circumstances we request you to cancel our membership and kindly refund our amount of rs. 80, 000/-, since we have lost faith in the company and don’t want to continue with the membership.

In case we do not receive positive response from you or we do not receive our money back we will be have no other choice but to take recourse to legal proceeding holding you liable for harassment, loss, damages and other consequence at your own cost.

Since i haven't used their services and as per there verbal commitments i want my hard earned money back.

Manisha pathak