Country Holidays Inn & Suites — Fraud by chis representatives

I purchased their package of domestic tours on 10 October 2021 and i already had paid 110000
And now when i was booking my complementary holiday package of goa for 3N/4D they are showing me options which are only 3 star and when I ask them to book Mayfair hotel they saying the same exact story of agreement renewal, i tried to book three times and they hadn't listed Mayfair hotel as their active property instead of which they are giving me some cheap options.
Now I am not willing to continue my agreement with CHIS.
I hadn't used even a single night from their packages neither complementary nor from holiday packages .
Dear CHIS i am very unhappy to see this kind of behaviour from your end, when you can't stand on your promises of providing 5 star 4 star properties to the customer then dont do such false promises . It's our hard earned money which we hadn't invested in your company thinking that it will make our holidays hassle-free and enjoyable instead of which we are suffering.
By this time I had realised that they had cheated me and committed a fraud upon me . I insisted of refunding my amount but their representatives just simply denied for such action .
The sales manger ( Manish Kumar ) which got my signed didn't even respond my texts now these people are such fake promisers and lead the customer into a vicious trap.
I just want my amount to be refunded as soon as possible .
My I'd is CHISDEL780252
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Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2022
Country Holidays Inn & Suites Customer Care's response
It is to be advised that we have nowhere denied for the services as per the agreement and provide the best possibilities as per availability over the mail but you haven't replied to same and called you as well multiple times but there was nothing concrete which has been concluded from your end.
Apr 24, 2022
Updated by Pooja10994
Why don't you tell truth here that we have to mail you so many times and you offered us only two properties when my husband registered a complaint against chis over here and speaking of interaction lemme just show you a screenshot how your sales manager respond to our texts and if you want to see i can attach our e-mail conversations

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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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