[Resolved]  Country Holidays Inn & Suites — fraud company, false commitments


I got stuck in this fraud company, initially while they are making you their member, they used to provide lots of positive commitments like, free stay, breakfast, pickup drops, referral bonus, bonus weeks, etc etc.

They convince you to become member in anyhow and afterwards the actually fraud games starts,

I paid them half amount and then start my membership with them and they used to said that they will give international holiday also, this is the only reason of mine to join there membership because i was planning the international trip.

When at the time came i want to redeem my international trip, they denied to give me because they said i have to give them full payment 1st, which is very shocking for me because they did not said this statement while making me there member,
From there they start showing there real face, i have gone through lots of followup and they are such a brat that they did not even reply me in my many emails, afterward i went to there office and had conversation withe there manager amit pandita and he is completely taken u turn to all the commitments they made while membership, i gone through so many email followups and numbers of call and meeting for my refunds but they are not giving me refund because they have refund policy which (1st have any holiday and then after dissatisfaction, they will refund the amount),

I lost my all hope there, but then after 4 months,

As discussed with ujjal roy regarding to membership cancellation and we agreed to have stay first and if i satisfied with stay then i will continue else you will refund the deposited money.

I stayed at lemon tree jaipur and that stay was not up to mark and i am totally dissatisfied with your service and below concerns from our side :

1. Pick and drop facility not available.

2. Pool was not in working condition and they suggested to use different hotel pool so we went there to use pool but hotel staff asked to pay charges for it and i told to ask my hotel staff, such a bad coordination they had, after confirming he agreed to use the pool which was very insulting.

3. We were getting too much annoying noise due hotel pool construction so we requested hotel to stop and it has stopped for few mins only and started again i have faced this problem for 2 days.

3. Water leakage problem in bathroom and ac was not properly working and we requested hotel 2 times but it was not resolved.

4. Room was not upto mark and no welcome drink available, no pickup drop, which is available for other guests but not for us.

5. 2 star facility i got at 4 star hotel, very bad experience., i faced all these problems there and tell them about this with images also but they said this is not there problem, ask hotel to resolve, now what does it means,

I have wasted my money in this fraud company and now they not even reply and not picking up any call, all there manager are making false and fake commitments and every time when i went went here office, they last manager already quit the job, so i have summarize every time to diffrent person.

I want to cancel my membership and refund my money at at dissatisfaction which is you policy.

Worst company ever.

Anil mewara
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Jan 27, 2019
Complaint marked as Resolved 
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2018
Country Holidays Inn & Suites Customer Care's response
We advise and request you to please write to us at https://www.facebook.com/countryholidaysinnsuites and msg us through send msg tab on our facebook page.
Feb 26, 2019
Updated by Anil.05.89
issue is still not resolved, no one taking action, such a fraud company, i want my whole money back
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    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
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