[Resolved]  Country Holidays Inn & Suites — fraud group/not providing promised services

Website:

www.countryholidaysinnsuites.com

Hi all!!! I’m Arun Garg and I am from Panchkula, chandigarh.
I have a membership with CHIS and my ID/registration no. is CHISPH772239.

I have a complaint regarding the services provided under my membership with CHIS.

I had bought the membership of CHIS in 2017 and paid a wholesome amount of 2 lakhs and 95 thousand rupees for a period of 30 years. We were promised that we could claim 6 nights every year in which we could adjust them in whatever way we wanted like either three adults or two adults and 2 children could stay without extra bedding charges.

Now, we have a family of 5 people which we mentioned to them back then and to which they agreed to adjust saying that we could segregate our nights simultaneously into two rooms for three nights at a time and they complied to it.

And in the first booking, they even agreed to this arrangement but this is when the problems started to occur. The process of booking has been harassing for us from the very first day.
The person who sold the membership to us is JP Yadav and he made false promises to us. JP Yadav and his whole team is a bunch of nerve wrecking frauds.

And when we asked for a written document mentioning all the above conditions, they assured us that the papers will get ready and would be sent to us in 1 week but the day never came.
Now as we took a recent trip, they denied all the services which they had promised to us in the very start and they are not providing us with the extra room and have claimed charges for it shamelessly. Also we have had to pay the extra bedding charges.

When we argued with them for their promised facilities, they shamelessly replied ”sir, phir humse two room waala membership kaun lega?”
They are such a shameless group of frauds, and their booking team is rude. When we called them, they told us to talk to JP Yadav as he was the one who had sold us the membership but that fraudulent is ignoring our calls.
We were so happy at first to buy this membership but now this has turned into a nightmare. They have taken away all my hard earned money.
I have been trying to get a booking for Hyderabad from them one month prior to the desired dates and that too in the off season. But they are saying that they cannot provide us a hotel in the desired dates whereas at the time of selling their membership they had eagerly promised to provide us with an accommodation even in the peak season and that too within a 48 hours notice.

They just know how to gush up peoples’ money but I am fed up of their services not even a penny’s worth. Though I want to register a case of fraud and harassment on them, for now I just want my money back.
It’s a request to every new client looking to buy their membership, please don’t get yourselves trapped in this money making fraud company. Pull yourselves away while you still can and please save yourself from all the regret.