[Resolved]  Country Holidays Inn & Suites — fraud holiday plans

Dear all,

During sale of their plans they promised lot of things and later denied to give service in accordance.
1. During sell they promised many additional coupons like movie voucher and additional voucher regarding travel and all but after paying full money of 1 lakh and 58 thousands they did not sent a single coupons after so many follow up i got the coupon after three months.

2. During sell they promised that if i am booking holiday with my family/friends and want to book more than 1 room then same will be adjusted from my remaining holiday and given me example like: if i am booking 2 room for 4 day then total 8 days will be deducted from my holiday balance but now when i want to book my first holiday for ooty in "gem park" then they are saying that i need to pay 7000/night for second room.

3. When i remind them about the policy then almost after 1 week when they realize their mistake then started lying that second room is not available.

4. Even i asked them to let me know what are other properties are their which i can use for two room booking they are not replying.

I have paid total money at one go which 1.58 lakh. Now i realize they are a big fraud. I want all my money back. I do have all call recordings and mail chain with me..

The guy who promised me all these things his name is narayan singh and his mobile number is : [protected]

My membership no: chisdlsa777195
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Sep 14, 2019
Complaint marked as Resolved 
Hi All, I am marking this complaint as resolved as after 11 days of continuous discussion and also after complaining here I got call from customer care head and we both together come to common point of conclusion and I satisfied with the solution they provided. I hope in future this issue will never come. Thanks
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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