Country Holidays Inn & Suites — Harassment and Mental pressure since membership - No resolution after multiple mails

Address:

3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nagar, Noida, 201301

Despite sending the legal notice and having multiple conversations with different company's representatives, no resolution has been provided for my case. The agreement which they highlight containing the "Not Refundable" clause is false on the grounds of law of justice and the same was not given to be read at the time of signing the agreement. The sales representative tried to involve us in his conversation and kept focusing on the promises being already mentioned under the agreement.

After multiple follow up with the admin, customer care and legal team, we have finally received a response which holds no water and is baseless.

After failing to provide a stay for our Maldives stay, now the representatives are requesting to plan for another trip and avail of the booking service rather than asking for a refund. But, not anymore. We don't want to trust a company that has allegations of cheating multiple customers. There are multiple complaints pending against the company to which they don't even respond.