[Resolved]  Country Holidays Inn & Suites — Hiding all the details of the services and saying lies , nothing else.

My CHIS ID CHIS780370. We had got a call from the CHIS on 31 October 2021 that we won some vouchers and for that we need to go to the hotel Radisson Blu. They called us many times in a day, then we went. We were 3 people. I was with my parents. There, they make so much of promises especially Mrs. Chanchal Batra and Mr Narain kumar. They told us about the amount and services. We denied because we didn't have so much money. Then they manipulated the amount and give us the membership of RS 40000 for 2 years. I know this amount meant nothing to many people but for me it alot. They didn't mention about the annual maintenance fees of Rs 8000 per year. First they pressurised us to make payment, after so much denial, we made the payment. Then we signed some papers/agreement in which it is written that we have to pay
Rs 8000 per annum for annual maintenance fees. We read that but we assy that it must be included in the paid amount of Rs 40000. But still, we had doubt about this point, so I called Mr dhanjay, branch manager of CHIS. He said that that we must have got a confirmation call that Rs8000 annual maintenance fees have to be paid but we got a call on my father's number but they didn't mention about the annual maintenance Chy. Now they are lying. Nobody can be happy with you if you people lying at every step. I purchased this membership for my parents going beyond my pocket so that they can become happy in their old age. But this is totally cheating by this company . We don't want to continue the membership. Please refund my amount. As Mr narain kumar said if you don't like the services, we will refund your amount. Please kindly help.
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Dec 3, 2021
Complaint marked as Resolved 
No resolution has been made.
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Dec 03, 2021
Updated by Gautam Ankur
Oh my god, I have just posted my complaint and it marked as resolved. Please don't do do any cheating here atleast.
Complaint comments 

Comments

Chis company is such defaulter one they are cheap people who trapped the people.
Mr abdul khurshid is such a frauder who using their surname as another person (khurshid) and he said Abdul left this company we found that they are cheaters.
I also recording the same after approaching many times he gave Miss Aakansha’s number after talking to her she is very rude and said will not refund your policy which Mr Abdul commited also she said u can do watever to want to either hire ur lawyer or anything else see how they people behaved.
Our incidence i describe as follow
I took a membership from chris company for 5 years plan membership id (780136) since starting faced many issues. Mr Abdul who was guide us he gave a plan about family sweet of 4 adults but they gave only couple sweet such a fraud.
Moreover when we used first time membership they promise us to give a radisson or hyatt hotel but at last they gave regenta which was low to our expectations. In addition i booked 4 adults thn again they turned into couple booking when we asked them they refused this is such a harassment.
We want to cancel this membership if this not happen i will take legal action against chis company such a fraud company first they told different planes then giving different one.

Lastly i want apply for refund they said not possible which they committed before.
You may need to raise a police complaint about this and probably hire a Lawyer to deal with them legally.
This is a fraud company fooling customers for membership worth a bomb. They hardly have any hotel tie-ups, more so after the Covid outbreak. I have been a member myself since Jan 2020 however it has been very tough to get bookings through them for the following reasons;
1. They have only limited Hotel property tie-ups, so you may not be able to avail your holidays at a location of your choice. Even if you get a property at your preferred location you won't get the room availability as per your choice, whereas if you book directly with the property, you will definitely be able to get the deal. CHIS has no influence on the properties.
2. Their app is not updated. The listed properties on the app are not tied up with CHIS anymore.
3. No one from the reservation team would reply before 72 hours of your request. Anjali (Manager) from the reservation team is not helpful either.
4. 3. Their Customer care team sucks. Firstly, they won't answer your calls. All kind of excuses they will make, absurd reasons for the delays, and so on. It is embarrassing to hear illogical and sometimes no reasons behind their claims. Shalini and Rahul Arora won’t ever come on the calls portraying they are busy with other customers.
5. 4. The bookings that they provide after a lot of back and forth are in budget hotels that too in the lowest category rooms which are anyways available online with discounts & Schemes between INR 1500/- & 2500/-per room night. So no point paying them an annual maintenance charge of INR 8260/-; 7000/-(annual) + 1260 (GST). Without the CHIS membership, you may avail 6 nights for approximately INR 9000/- with the flexibility of choosing a location, property and room of your choice.
There is no point taking the membership from CHIS which has limited Hotel tie-ups with no star properties listed with them and then chasing them for no reason. It’s better to get together, hire a lawyer and raise your concerns legally. When there are multiple fraud cases raised together against CHIS, the legal proceedings will also be faster.
Also, regularly defame them on the on-line platforms to save the other innocent people from getting into their trap.
You may send the notice to
Country Holidays Inn & Suites
OBS TOWER - 3rd Floor, A-Block, A-37, Sec-63, Gautam Budh Nagar
Noida, Uttar Pradesh India-201301
Gautam Ankur's [Complaint's author] reply, Dec 28, 2021
Yes...this is the only option. And if we all join together ...the motto should be to not let anything happen to other people in future. It's time to stop this criminal practice now.
Gautam Ankur's [Complaint's author] reply, Dec 28, 2021
Remember...these fraud people are getting paid from our hard earned money.
Did fraud with me as well, did you get your money back?

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