Country Holidays Inn & Suites — I want to cancel the membership, what is the best way

gurpreetapj

from Gurgaon, Haryana

Address:

FLAT #612,DHRUV APARTMENTS, SECTOR -46,, Faridabad, Haryana, 121001

I took this membership this year in March, 2019 and they proimised many things but they have only few properties in few destinations. This year in summer when i planned to go NAINITAL i had to chase them for 2 weeks and later they provided me nothing and asked me to pay for the property. Their services are so pathetic that you get tired chasing and asking them while the same we can book online anytime withing few hours. Its useless and i have not yet availed even a single vacation from them.

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Country Holidays Inn & Suites customer support has been notified about the posted complaint.

Nov 27, 2019

Updated by gurpreetapj Their representive called and i found myself trapped :-
1) Although so far i never availed any vacacation from them as they take atleast 5 days to book any holiday.
2) They provided me complimentary stay in Hyat Regency which they consider as part of your Holiday and after that you cancel and i was in impression that they will consider holiday and after i can cancel.
3) They are really well trained how to fool people. They send you directly to HYAAT one night stay and we never know that this is part of holidaying. Hyat one night stay is ofcourse good enough but its hot HOLIDAY so meaning to say their policy of REFUND/CANCELLATION is applicable on this
4) Its like money went to WELL can not be recovered.

5) They have only 2 or 3 properties in Nainital out of 1000 properties and what is the use if they do not fit as per your holidays ? Its better we spend our own money by booking ourselves.

Its not about money its about promises/services they assured to provide but they dont have.
I wish them Bad Luck and i will be more than happy that once in their whole life they get trapped in such policies.

Enjoy and have Fun with My Money.